Customer Success Business Analyst Intern

Job description

Customer Success Business Analyst Intern

  

Job Description:

   

At Hewlett Packard Enterprise (HPE), we don't just believe in the power of technology, we believe in the power of people when technology works for them. We believe in applying new thinking and ideas to improve the way our customers live and work.

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

About the Company

Aruba, a Hewlett Packard Enterprise company, is a leader in providing enterprise-scale WLAN/edge networking products. Our customers include major universities, giant tech companies, and international retail stores, with deployments numbering thousands of access points and tens of thousands of wireless devices.

Aruba is redefining the IT edge with mobility and IOT solutions for organizations of all sizes globally. The company delivers IT solutions that empower organizations to serve GenMobile – mobile-savvy users who rely on cloud-based business apps for every aspect of their work and personal lives – and to harness the power of insights to transform business processes.

Job Description

Responsible for helping synthesizing customer insights to lead improvements in customer experience for improving business results.  Responsible for helping gathering customer insights and intelligence to identify, prioritize and lead improvements in customer experience to achieve improved business results. Customer Experience encompasses relationship, product, solution services, process/support quality and includes data capture from all customer touch points.  Assists the team to translate customer data into actionable insights, build improvement plans, and deliver sustainable Customer Experience improvements to strengthen and support a customer centric quality culture.

Education and Experience Required

·  Must be currently enrolled in a Bachelor's or Master's degree in Computer Science, Information Systems, Data Science or equivalent.
·  Typically 0-2 years’ experience

Responsibilities

·  Work on building dashboards and other metrics for the CS Organization
·  Provide data to Manager so it can be represented at the senior and executive level the voice of the customer to stakeholders by proactively gathering feedback, observational studies, and "voice of the customer" research; creates and implements organizational processes for identifying, tracking, reporting and escalating issues and advocates for customer-centered outcomes while balancing the company and customer needs.
·  Provide data to team to guide organizational changes

Knowledge and Skills

·  Creating organizational processes, methodologies and tools to capture and report customer experience data.
·  Experience designing and developing data collection and analysis tools and software packages to gather, integrate and analyze data from multiple sources.
·  Excellent analytical, statistics and problem solving skills, organization, attention to detail and ability to deal with ambiguity.
·  Experience writing Python or other Coding language to help move data between multiple systems
·  Excellent written and verbal communication and facilitation skills; mastery in English and local language.
·  Ability to balance listening and advocacy to effectively communicate customer needs, quality architectures, plans, proposals, and results, encourage collaboration and negotiate options at business unit and executive levels.

We offer:

·  A competitive salary and extensive social benefits
·  Diverse and dynamic work environment
·  Work-life balance and support for career development

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

HPE is an EOE / Female / Minority / Individual with Disabilities / Protected Veteran Status

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. Apply now below, or directly via our Careers Portal at www.hpe.com/careers

You can also find us on:

https://www.facebook.com/HPECareers

https://twitter.com/HPE_Careers

#university

Job:
Administration

Job Level:
N/A

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.