Customer Solution Associate

Job description

Customer Solution Associate

  

Job Description:

   

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Our new innovative IT services organization is HPE PointNext.  We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.

The Team:

The BLAST (Business Level Application Support team) performs L0 & L1 technical troubleshooting for all GSD users. This team works 24*7 supporting worldwide users.

Your Role:

Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Job Responsibilities:

·  Day-to-day query handling
·  Troubleshooting Skills
·  Coordinating with Various support teams(IT/GBS/Business SME)
·  Generate Daily reports
·  Elevating SD/IM tickets with IRC
·  Monitoring UMC room
·  Handling SR Dash Chat/Telephone Queries
·  Query resolution and replying to client emails
·  Tracking & Maintaining data
·  Meeting customer demands ( Turnaround Time & Accuracy parameters)
·  Participating in business calls with clients
·  Analyzing root causes and resolving
·  End to End process understanding, perspective and performing the role

Education and Experience Required:

·  Bachelor's degree – regular full-time
·  1-2 years related experience

Knowledge and Skills:

·  Basic knowledge in the field of Customer Relations. Demonstrated verbal communication and customer service skills.
·  Knowledge of microcomputer hardware, basic- level knowledge of operating systems software.
·  Demonstrated writing/correspondence skills.
·  Good communication skills, both oral and written
·  Should be comfortable with MS-Office
·  Should have had experience working in troubleshooting applications, handling customers.
·  Email etiquette
·  Willingness to work 24*7

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

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Job:
Services

Job Level:
Primary

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.