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Customer Service Representative

  • Bucharest (Municipiul Bucureşti)
  • Bachelor's Degree
  • Administration

Description de l'offre

Job ID 1031015 Date posted 8/28/2018 Primary Location Bucharest, București, Romania Job Category Services Schedule Full time Shift No shift premium (Romania)

Hewlett Packard Enterprise (HPE) creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company and ranked 10 on the Fortune 500 list for 2012, HPE brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients. And at HPE, we know that our people and values are the most important elements in this success.

Job Description:

Acts as a first point of contact for regular, on-going customer accounts and some "top-tier" customers, on daily operational matters. 

Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial postsales programs).

Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.

Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.

Represents team as a subject matter expert on internal processes to other functions and organizations.

Handles customers with moderately complex issues,including some "top-tier" customers (customers with strategic importance and complex relationships). 

Communicates with both internal and external customers at the individual contributor and management levels.

Education and Experience Required 

 First level university degree or equivalent experience.

 Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills

 Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local

language as well as other languages as required.

 Intermediate understanding of moderately complex internal operational issues.

 Developed problem-solving and analytical skills.

 Broad knowledge of the end-to-end process of sales operations.

 Developing knowledge of local legal compliance issues.

 Demonstrated teamwork and collaboration skills.

 Ability to structure and apply developed organizational skills to manage daily operational issues.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.