Offers “Hp”

Expires soon Hp

Customer Delivery Specialist

  • Wrocław (Wrocław)
  • IT development

Job description

Customer Delivery Specialist

  

Job Description:

   

Hewlett Packard Enterprise in Poland is located in Warsaw and Wroclaw, providing services for over 170 countries around the world. HPE in Wroclaw is a Knowledge Center and Financial Center of Excellence with a wide range of services to HPE businesses and stakeholders. Our services portfolio includes high value finance planning, analysis and reporting, F&A, Sales Compensation, Supply Chain, Marketing & Communication and Financial Services.

Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/ application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company’s clients. Effectively manages client’s expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.

Responsibilities:

·  Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
·  Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
·  Research, identify, and specify solutions to problems.
·  Support and conduct visualization, user experience and configuration elements of solution design.
·  Document requirements specifications using high-maturity methods, processes and tools.
·  Support requirements management and change management processes.
·  Support aspects of the business cycle, including proposals, feasibility studies, and implementations.
·  Consider the business implications of the application of technology to the current business environment.

Education and Experience Required:

·  Typically a Bachelor's degree in a technical or business discipline or equivalent experience.
·  Minimum of 2 years of related experience or a Master's degree and up to two years of experience.

Knowledge and Skills:

·  2 or more years experience.
·  Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.
·  Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans.

We offer a stable job in well-known company where you can develop yourself, work with experts and which offers:

Available Benefits:

·  Medical package for Employees and their closest family.
·  Multisport card.
·  Life insurance package.
·  Employee Assistance program – help in a difficult life situation.
·  Modern office in the city center.
·  Free coffee, tea, sandwiches and fruits.
·  Trainings and opportunity for personal development.

After hours:

·  Corporate Social Responsibility – possibility to take part in CSR initiatives and events having a positive impact in the following areas: ecology, charity and volunteering, education and culture.
·  Welcome2Wroclaw – support for new hires joining from other countries and cities.
·  Wellness – a series of initiatives for employees focused on promoting work life balance, physical activity and health.
·  HPE Culture – access to various cultural events in the region.
·  HPE Badge – possibility for discounts for employees within a wide range of products & services in Wrocław.

Company culture & values

·  Open Door Policy.
·  Friendly atmosphere and cooperation focused environment.
·  Goal oriented management culture.
·  Innovative work environment.

Job:
Services

Job Level:
Intermediate

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to the use of arrest and conviction records, including the San Francisco Fair Chance Ordinance and similar laws and will consider for employment qualified applicants with criminal histories.

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