Customer Delivery Specialist

Job description

Job ID 1032333 Date posted 9/12/2018 Primary Location Moscow, Russia Job Category Services Schedule Full time Shift No shift premium (Russian Federation)

·  Responsible for complex (non-programmatic) process

•Owns complex operational processes, such as ALD requirements, quote, deal coordination, bid management, supplier invoice management and sales reporting

•Manage and support legally approved documentation

·  Can apply subject matter knowledge to solve common and complex business issues and provide input for process improvements
·  CDS will play an important role in managing the Sales forecast

·  Funding and booking Schedule of Authority (SOA)

•Manage and execute all the tasks required for the delivery of complex (non-programmatic) solutions

•Compliance with established guidelines and policies.

•Knowledge of systems and tools to manage all tasks

•Monitor Supplier Payments and Volume Targets

·  Frequent communication with partners, customers, colleagues

•Partner with Sales

•Successfully manage reseller relationships

·  Customers:
·  Solid understanding of solution to assigned Named accounts (Tier 1&2)
·  Local language requirement for interaction with customers
·  Support total customer experience

•Team: 

•Communicate/escalate to CRM / PRM any customer / partner changes quickly, consistently, effectively

·  Collaborate and engage with team members providing valuable input for customer projects/solutions
·  May act as a team or project leader validating deliverables and team decision making processes
·  Provides guidance and leadership to all colleagues

Competencies:

·  Proven ability to multitask
·  Attention to detail
·  Effective organization, time management, prioritization, follow-up and execution skills
·  Excellent communication skills (e.g. written, verbal)
·  Good working knowledge of Microsoft Office (MS Advance Excel, Word, PPT)
·  Mastery in English and local language as required
·  Ability to work as proactive member of a team, as well as independently
·  Exercises independent judgment within generally defined policies and practices to identify and select a solution
·  Strong Enterprise Contributor skills to drive to the best business outcome for the customer and the company as a whole

Experience:

·  Language Fluent in Russian
·  University degree or equivalent experience.
·  Typically 2-4 years’ experience in a business related function, preferably finance or accounting
·  Mastery in English and other languages as required