Offers “Hp”

Expires soon Hp

Customer Care Reception agent

  • Warsaw (Warszawa)
  • Administration

Job description

Job ID 1027987 Date posted 10/31/2018 Primary Location Warsaw, Mazovia, Poland Job Category Services Schedule Full time Shift No shift premium (Poland)

·  Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources;
·  Monitor the service event through completion for compliance;
·  Manage the service requests of customers through different access channels;
·  Review customer feedback related to customer entitlement & and case management and analysis of statistics related to customer access (phone) & case management;
·  Participates in projects for process or quality improvements;
·  Manages multiple tasks or cases simultaneously with minimal supervison;
·  Work 24x7 – shifts in different time OH and OOH and weekends, nights (e.g. 11:00 PM – 7:00 AM);

Knowledge and Skills:

·  Good communication skills both written and verbal;
·  Understands internal processes and tools;
·  Knowledge computers enviroment is helpful to classify logged cases – familiar tieh computer technology;
·  Problem solving skills;
·  Accuracy in data entry;
·  Language – understanding written text and what customer talking about - not afraid to talk in English;
·  For this position fluent Polish language is important
·  Time management skills;
·  Oversee compliance with operating procedures and standards;
·  Understands internal processes and tools. Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

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