Customer Care Reception agent
Warsaw (Warszawa) Administration
Job description
Job ID 1027987 Date posted 10/31/2018 Primary Location Warsaw, Mazovia, Poland Job Category Services Schedule Full time Shift No shift premium (Poland)
· Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources;
· Monitor the service event through completion for compliance;
· Manage the service requests of customers through different access channels;
· Review customer feedback related to customer entitlement & and case management and analysis of statistics related to customer access (phone) & case management;
· Participates in projects for process or quality improvements;
· Manages multiple tasks or cases simultaneously with minimal supervison;
· Work 24x7 – shifts in different time OH and OOH and weekends, nights (e.g. 11:00 PM – 7:00 AM);
Knowledge and Skills:
· Good communication skills both written and verbal;
· Understands internal processes and tools;
· Knowledge computers enviroment is helpful to classify logged cases – familiar tieh computer technology;
· Problem solving skills;
· Accuracy in data entry;
· Language – understanding written text and what customer talking about - not afraid to talk in English;
· For this position fluent Polish language is important
· Time management skills;
· Oversee compliance with operating procedures and standards;
· Understands internal processes and tools. Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.