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Customer Account Specialist - Japanese Speaking

  • Kuala Lumpur (Malaysia)
  • Bachelor's Degree
  • Ventes

Description de l'offre

Job ID 1031435 Date posted 10/31/2018 Primary Location Kuala Lumpur, Malaysia Job Category Services Schedule Full time Shift No Shift premium (Malaysia)

Hewlett Packard Enterprise creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. HPE brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. HPE invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.  

Learning does not only happen through training. Relationships are among the most powerful ways for people to learn and grow, and this is part of our HPE culture. In addition to working alongside talented colleagues, you will have many opportunities to learn through coaching and stretch assignment opportunities. You’ll be guided by feedback and support to accelerate your learning and maximize your knowledge. We also have a “reverse mentoring” program which allows us to share our knowledge and strengths across our multi-generation workforce.

Financial Services is uniquely positioned to help customers move to the New Style of IT by providing:

- Investment solutions that enhance business flexibility and agility

- Investment expertise on a globally consistent basis

- The capability and control to scale technology with speed and confidence

We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.

Job Descriptions

·  Make “Welcome Calls” via phone & send Welcome Packages for new customers
·  Manage the invoice submission to customer process according to country needs
·  Manage corrective activities in regard to invoice inaccuracies
·  Manage suspense balances (ie. payments received from customers) and ensure timely application of payments received
·  Provide customer service by responding, Tracking and resolving customer inquiries
·  Manage accounts receivables aging to exceed targets
·  Manage Late Fee collection as needed
·  Reconciliation of customer accounts (e.g. A/R, customer payment, etc.)
·  Notify Engagement Manager, Sales, customer Delivery Manager and Credit Analyst of possible adverse relationship issues, e.g. delinquencies, administrative issues etc
·  Notify Sales, customer Delivery Team and/or Portfolio Management when there are recovery issues with their account prior to escalation to the recovery Specialist
·  Coordinate, facilitate, process and follow-up on financial changes (e.g. schedule restructuring, company restructurings, etc.)
·  Manage, and process non-financial changes (e.g. equipment location, billing address, serial number changes); analyzing and ensuring customer information is accurate and up to date in the systems
·  Delinquency Management
·  Identify Past Dues (current &potential)
·  Make Collection Calls
·  Ensure that Collection Letters (Standard Letter) are send in timely manner as per the collection steps
·  Escalate Collection Activities on Delinquency > 90 Day


·  Language proficiency: Excellent communication skills (e.g. written, verbal, presentation) in  English and Japanese
·  Typically a Bachelor’s degree or equivalent experience and 2-4 years customer service or collection related experience
·  Ability to conduct telephone meetings with customers

Hewlett Packard Enterprise Values:

Partnership first: We believe in the power of collaboration - building long term relationships with our customers, our partners and each other

Bias for action: We never sit still - we take advantage of every opportunity

Innovators at heart: We are driven to innovate - creating both practical and breakthrough advancements

What do we offer?

Extensive social benefits, flexible working hours, a competitive salary and shared values, make Hewlett Packard Enterprise one of the world´s most attractive employers. At HPE our goal is to provide equal opportunities, work-life balance, and constantly evolving career opportunities.

If you are looking for challenges in a pleasant and international work environment, then we definitely want to hear from you. below, or directly via our Careers Portal at www.hpe.com/careers

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Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.