Associate - Order Management Process

Job description

Job ID 1018166 Date posted 5/17/2018 Primary Location Chennai, Tamil Nadu, India Job Category Sales Operations Schedule Full time Shift No shift premium (India)

Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

Enterprise Group works to streamline innovation and simplify IT with superior solutions. By combining ESSN (Enterprise Server, Storage and Networking) and Technology Services into one division, we gain a strategic advantage in our focus on “Converged Infrastructure”. The HPE Enterprise Group supports our customers with the transformation and integration of their technology. We are there for our customers – come join us!

Your Role:

Executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.

Responsibilities :

·  Provides general support for sales processing activities for an assigned business area or group.
·  Demonstrates mastery in multiple sales processing areas, including: pricing and creating quotes for less- to moderately-complex deals
·  Registering information and producing documentation
·  Order execution, billing and invoice production
·  Configuration of order systems according to process standards and any customization as specifically directed
·  Reviews data entered into paper and electronic sales processing and documentation systems to ensure that required fields are complete and correct
·  Identifies and communicates errors and deficiencies to stakeholders for resolution
·  Creates and maintains regular order reports, dashboards, and specialized documentation
·  Researches and provides information in response to requests from sales leadership
·  Provides guidance to less-experienced staff members

Education and Experience Required 

·  BE, B.Tech, MCA, BCA, B.Sc. Computer Science Graduates required  
·  1 to 3 years of experience in non-voice process
·  Knowledge on Microsoft office and Hardware/PC knowledge

Knowledge and Skills Required

·  Advanced administrative skills, including data review and proofreading and overall document and information management
·  Proficient with standard word processing, spreadsheet, and presentation software packages
·  Expert user of electronic sales documentation, order management, and bid and quote systems and tools, including regular and ad hoc reporting and data search
·  Thorough understanding of basic order processes, systems configurations and documentation requirements
·  Strong written and verbal communication skills
·  Mastery in English and local language.
·  Ability to effectively communicate issues and negotiate resolution with local management.

We offer:

• A competitive salary and extensive social benefits

• Diverse and dynamic work environment

• Work-life balance and support for career development

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