Spa Manager for the Waldorf Astoria Dubai International Financial Centre - Hilton Worldwide - Dubai - Wizbii

Spa Manager for the Waldorf Astoria Dubai International Financial Centre

2018-06-22T09:01:55+0000

Description de l'offre

As a Spa Manager for the Waldorf Astoria Dubai International Financial Centre, you are ultimately responsible for overseeing the spa, fitness and pool operations and team members to deliver an excellent Guest and Member experience. As a Spa Manager, you will also be required to achieve and exceed revenue targets and key performance targets and ensure the spa is recognized as the leading luxury spa in the region

What will I be doing?

As a Spa Manager for the Waldorf Astoria Dubai International Financial Centre, specifically, you will be responsible for performing the following tasks to the highest standards:

· Manage and develop day to day overall operations compromising of the spa, gym and pool services
· Manage and carry out procedures, have up to date knowledge of spa and wellness developments, and ensure all spa and fitness services comply with and are delivered in line with the current legislation and company standards and protocols
· Ensure client experience exceeds expectations including communication, reservations, payments, and delivery of experience
· Managing spa, fitness and pool team members to ensure high level of motivation and engagement through ongoing training, feedback and development
· Drive team to meet and exceed agreed revenue targets through a creative approach to revenue generation, marketing and client interaction
· Meeting department monthly and annual budgets by planning effective strategies and communicating daily targets to team members
· Manage customer feedback effectively to ensure continuous service and programme improvement
· Instill brand values and standards to maintain quality on a daily basis
· Liaise with other hotel departments and attend all relevant departmental meetings
· Ensure customers and guests receive friendly and consistent personalised service from all team members
· Respond to audits to ensure continual improvement is achieved
· Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
· Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

Profil recherché

Qualifications :

What are we looking for?



A Spa Manager for the Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·  Supervisory experience within the spa industry minimum 3 years with minimum of 2 years in a direct management role
·  Experience of spa, fitness and pool operations
·  Ability to understand, plan, develop and deliver financial targets
·  Ability to plan, implement and assess marketing and PR campaigns
·  Ability to work under pressure
·  Excellent grooming standards both physically and communicatively
·  Willingness to develop team members and self
·  Flexibility to respond to a range of different work situations
·  Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :

·  Knowledge of the local market regarding competitor offerings, projects in development and typical client profiling
·  Confidence in public speaking and direct contact with Management and Owners
·  Experience within the Middle East
·  Relevant qualifications within Spa and Fitness

What will it be like to work for Waldorf Astoria Hotels & Resorts?



Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

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