We are recruiting a Spa Manager to join our award winning eforea spa. Located in the Hilton Queenstown Resort & Spa on the banks of Lake Wakatipu, eforea spa's personality evokes energy, optimism and positivity, as well as attainable well-being and beauty.
WHAT WILL I BE DOING?
In your new role as Spa Manager you will be responsible for managing, supporting and motivating the Spa team to deliver an exceptional guest experience, consistently exceeding expectations. Initiate, implement and monitor processes and procedures to ensure the operation is both efficient and effective whilst maintaining dedicated focus on business development and performance. More specifically you will:
· Oversee and ensure the smooth day-to-day running of the department
· Set and maintain departmental objectives, policies and procedures
· Plan and implement training schedules
· Provide direction and support to team members as required
· Handle guest complaints, requests and enquiries
· Provide monthly forecasts and regular updates on anticipated changes to the business levels
· Ensure achievement of revenue and profit plan for the spa department
· Be accountable and responsible for ensuring compliance of the spa team