Spa & Fitness Receptionist 水疗与健身中心前台接待 - Hilton Worldwide - Shanghai - Wizbii

Spa & Fitness Receptionist 水疗与健身中心前台接待

Description de l'offre

A Spa Receptionist with Waldorf Astoria Shanghai on the Bund is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

What will it be like to work for this Hilton Brand?

In exceptional destinations around the globe, Waldorf Astoria Shanghai on the Bund reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because itメs with Waldorf AstoriaShanghai on the Bund where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist would also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:

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Assist guests and clients in an appropriate and timely manner

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Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services

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Ensure client experience is proficient including bookings, payments, and consultation cards

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Adhere to cash handling procedures

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Interact and communicate effectively with clients, members, team members, guests, and management team

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Up-sell with latest departmental incentives

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Report accidents, ENGntenance issues, or other incidents

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Ensure compliance with all health and safety regulations

Profil recherché

Qualifications :

What are we looking for?

A Health Club Receptionist serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

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Strong interpersonal skills

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Committed to delivering a high level of customer service

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Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

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Excellent attention to detail

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High standards of cleanliness

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Ability to work in a consistently professional and helpful manner

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Previous spa experience

Are there any Special Conditions Related to this Position?

Yes. This position requires a Criminal Records Bureau Check. Hilton Worldwide will conduct this check during the employment process.

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.
·  Numerous landmark hotels around the world
·  More hotels in construction
·  Offering world-class spas
·  Gorgeous golfing destinations

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