The Spa Concierge greets and registers guests entering the spa/salon/health club/fitness center. Provides the Spa Managers with administrative and clerical support.
What will I be doing?
· Accurately schedule all spa and salon reservations, changes, cancellations in Spa Soft. Confirm reservations and inform Guest of spa policies. Provide upgrade options to each Guest. Phone, in-person and email communications are included.
· Accurately process all billing and posting for spa services, classes, gift cards, gratuities and other. Report any overages and shortages to supervisor. Handle and post all cash, check, room charges, credit card, and traveler's checks transactions, adjustments, and voids with accuracy.
· Maintain organized, clean and elegant work environment. Restock supplies to ensure effectiveness of workspace.
· Other duties as may be assigned.
· Maintain learning and development through training, studying information about the spa and health industry to be able to share knowledge with our Guests.
· This is a full-time role scheduled to work both opening and closing shifts.
· Our Team Members work on weekdays, weekends and holidays.