Expire bientôt Hilton Worldwide

Reception Supervisor

  • Sydney (Sydney)
  • Administration

Description de l'offre

About Hilton Hotels
Our team members are changing the world one stay at a time. They're engaged and recognised in many ways for showcasing their talents. Join the most well known Hotel brand in the World and you'll have more than just a job. You'll have a challenging and rewarding career in the hospitality industry.

About the role

Reporting to the Front Office Manager, you will work on a rotating basis as part of the fast-paced Front Office team, and manage the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

Duties/responsibilities
· Supervise Front Desk operations to a consistently high standard
· Opportunities for flexible working arrangements that support you in making space for what matters
· Ensure your shift team have an current knowledge of hotel products, services, pricing and special promotional offers as well as daily VIP and special events
· Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
· Welcome guests and complete Check-in and Check-out procedures using the hotel system OnQ
· Manage guest requests, inquiries and complaints
· Maintain current knowledge of daily VIP, hotel products, services, pricing and special promotional offers
· Maximise sales revenues through up-selling and marketing programs

Skills/experience
· Front Office experience in the hotel, leisure, and/or retail sector
· Strong commercial/business awareness and demonstration of sales capabilities
· Excellent supervisory, inter-personal, and communication skills
· Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
· Computer literate
· Demonstrated ability to resolve problems and conflict
· A relevant supervisory/management certificate/diploma or degree, preferred
Culture and benefits

Our team are responsible for living up to our brand promise of ‘ensuring that every guest feels cared for, valued and respected' we achieve this by ensuring our Blue Energy culture is alive in each of our hotels. Blue Energy is the unspoken energy and passion behind each of our dedicated team members who are focused on making a difference. It links our vision ‘To fill the earth with the light and warmth of hospitality' – to our values of ‘Hospitality', ‘Integrity', ‘Leadership', ‘Teamwork', ‘Ownership' and ‘Now'. As a Hilton team member you can expect to receive;
· A competitive industry wage and generous annual leave benefits
· Team member only discount global Hilton room rates
· Discounts of up to 50% on products and services in participating Hilton outlets
· Access to Hilton University training, offering more than 3000 learning programs
· Career development planning and opportunities

Profil recherché

Qualifications :