Internship - Réservations 6 months valid per October 2016 to March 2017


Description de l'offre

Your memory is sharp, you have a knack for matching people with experiences, and you're quick on your feet. You're on top of the property's offerings and “get” their needs. Your mind races with possibilities and you love the challenge of making the most out of each for hotel profit and sales goal wins. It's not just a job. It's an incredible opportunity to gain sales knowledge and impact the bottom line. Perhaps a internship as a Reservations Agent is a good match for your next career step?

As Reservations Agent, you will

· Handle all telephone reservations and changes with prompt courtesy, taking care to apply the hotel's selling strategy and your thorough understanding of the offerings and segmenting, in order to beat sales goals, increase revenue and maximize profit.
· Connect with people in a meaningful way, actively listen and apply telesales techniques to capture transient and outside sales. Know your VIPs and our loyalty programs and our softwares to effectively apply perks and preferences.
· Keep a pulse on room availability and the wait list, offering alternate arrangements on closeout dates. Resourcefully fill and block rooms, communicating updates and difficulties, and ensuring group cover accuracy and entry.

Profil recherché

What are we looking for ?

- A strong sense of hospitality and customer contact

- Fluency in telephone relations - Great telecommunications tools

- Control of office tools and hotel softwar- Knowledge of online booking tools, yield management

- Knowledge of the environment of the establishment , competition and related opportunities

- A common practice of English
Lenght : 6 months
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