Guest Service Supervisor

Job description

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we've got – on property and off. When guests stay with us, it's not just a room with a bed that they're buying. It's an experience. We're looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Desired profile

Qualifications :

Sheraton Grand Sydney Hyde Park has just taken on a repositioning following the completion of a $50m renovation of all 558 guestrooms, Sheraton Club, Grand Ballroom and event space. An opportunity presents itself for a Customer Services Supervisor to join to our team.

EXPERIENCE MORE:

·  Assist in the development, implementation and maintaining of localised standards and procedures
·  Maintain a thorough understanding of the Micros point-of-sale system and be responsible for the ongoing maintenance of the system
·  Supervise the daily operations of the department ensuring that associates perform their duties according to department standards
·  Ensure that all cashiering related duties are completed correctly
·  Analyse and respond to guest feedback, guest satisfaction and employee satisfaction information; and give a positive commitment to continuous improvement of product and performance in line with Brand Standards
·  Identify key associates for further development and provide structure training to ensure career progression, in line with corporate guidelines

ABOUT YOU:

·  Possess exceptional communication and interpersonal skills and delight in delivering our guests a memorable experience
·  Strong leadership skills and experience with the ability to inspire, influence and lead a team
·  Great eye for detail and constantly thriving for impeccable standards
·  Demonstrated ability in developing productive relationships with internal & external stakeholders
·  Considerable experience in a similar large scale, five-star hotel environment, preferably with previous exposure within Front Office/Reservation/Customer Relations role
·  Exposure to OPERA will be highly regarded or similar Fidelio or Operation PMS, which is a critical requirement for the role
·  Admirable verbal and written communication skills
·  The flexibility to work a 7 day roster across both days & nights
·  Enthusiasm and a can do attitude

LET THE BENEFITS BEGIN:

·  Discounted accommodation and food and beverage at Marriott International worldwide
·  Rewards and recognition program
·  Training and development opportunities
·  Discounted parking

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.