The Butler should ensure the service provided is of the highest level, an exceeds the Owners and Guests expectations.
What will I be doing?
A Butler Team Member is responsible for performing the following tasks to the highest standards:
-Perform pre arrival Housekeeping inspection.
-Communicate to team members pre arrival Owner and Guest needs such as amenities, storage lockers, equipment and special requests.
-Ensure Villa are clean and organized.
-Assist with inventory of Villa supplies.
-Ensure all maintenance issues in the Villas are timely addressed and rectified.
-Assistance with the Shopping list and menu design.
-Preparation of Breakfast.
-Preparation of Lunch.
Ideal candidate profile
What are we looking for?
Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
· Calm, efficient, and organized with great attention to detail
· Excellent personal presentation and communication skills
· A passion for delivering exceptional levels of Guest service
· Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
· Computer literate and able to navigate through Company systems
· Professional manner with an emphasis on hospitality and guest service
· Guest relations experience in the hotel, leisure, and/or entertainment sectors
· Proven ability to listen and respond to demanding Guest needs
· Conflict resolution experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!