The incredible Hilton Hawaiian Village Resort is looking for a Bilingual Japanese/English Night Manager to lead their overnight teams! A Bilingual Night Manager with Hilton Hotels and Resorts is responsible for directing and overseeing all hotel operations during the graveyard shift to support the hotels continuing effort to deliver outstanding guest service and financial profitability.
This position will be one of the only managers during the midnight to 9am shift and will be responsible for overseeing approximately 40 team members during the graveyard shift.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.
Hilton Hotels & Resorts is one of Hilton Worldwides ten market-leading brands. For more information visit www.hiltonworldwide.com.
If you understand the importance of upholding a brands reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.
What will I be doing?
As a Bilingual Night Manager, you would be responsible for directing and overseeing all hotel operations during the graveyard to support the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
· Monitoring hotel staff in all departments to ensure that all procedures are followed as established by management. As necessary, coordinating and/or jointly working with departments to provide problem solving solutions in the most expeditious manner. Utilizing a computer system to access and input information. Performing activities involving lifting and/or moving heavy objects, walking/standing for long periods and working in undesirable conditions.
· Fielding guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listening and extending assistance needed to resolve problems that may arise. Maintaining a professional appearance and demeanor. Remaining calm and alert especially during heavy Hotel activity, working rapidly and effectively under time pressure. making appropriate decisions to resolve conflicts in the absence of the Executive Office and supporting offices.
· Inspecting all physical aspects of the Hotel's appearance on a continual basis in accordance with standards established by hotel management. Inspections requiring, but not limited to, bending, stooping, reaching, climbing and kneeling. Immediately reporting all safety hazards or items in need of attention to appropriate departments.
· Immediately responding to Hotel emergencies in a calm and effective manner, consistent with the Hotel emergency procedure policy. Maintaining strong working knowledge of all Hotel emergency procedures, updates and emergency contacts. Responses could involve, but are not limited to running up/down 35 flights of stairs past and around obstacles.
· Handling noise complaints, credit problems, employee conflicts, guest relocation, and rejection of undesirable people in conjunction with hotel security force utilizing diplomacy and good judgment.