Expire bientôt Hilton Worldwide

Assistant Night Manager

  • Darwin (DARWIN)
  • Administration

Description de l'offre

An Assistant Night Manager with Hilton Hotels and Resorts provides night-hour assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out.

What will it be like to work for this Hilton Brand?

One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brandメs reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because itメs with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

What will I be doing?

As an Assistant Night Manager, you will provide night-hour assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. An Assistant Night Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

·
Achieve positive outcomes from Guest queries in a timely and efficient manner

·
Assist Guests, as necessary

·
Deliver of guest express check out bills and Newspapers to rooms

·
Demonstrate a high level of customer service at all times

·
Collect room service/ breakfast cards

·
Assist Night Management with fire walks, and, in case of an emergency

·
Act in accordance with all security and emergency procedures and manage the instigation of these, as required

·
Attend appropriate training courses, when required, and assist with the Night Teamメs training and development efforts

·
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

·
Act in accordance with policies and procedures when working with front of house equipment and property management systems

·
Assist with Health and Safety Checks and Night Walks

·
maintain a good status awareness of all hotel areas

·
Perform or assist in cashier day closure

Profil recherché

Qualifications :

What are we looking for?

An Assistant Night Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

· 
Positive attitude and good communication skills

· 
Commitment to delivering a high level of customer service

· 
Excellent grooming standards

· 
Ability to work on your own and as part of a team

· 
Competent level of IT Proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· 
Previous experience in a customer-focused industry

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of Hilton Honors which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.