Store Manager

Job description

Store Manager, Abu Dhabi_ United Arab Emirates

We are looking for an inspiring leader who will support his/her team to achieve the excellence in delivery of Gucci retail experience.

Drive the business

· Develops the growth and profitability of the Store by defining actions plans to ensure achievement of

the targets

· Planning, prioritising and engaging the team with short, medium and long term goals

· Ensures that all measures are taken to maximize productivity

Maximize the business potential and sales

· Builds up relationships with outside potential business providers (VIP/hotels/restaurants/ personal shoppers etc.)

· Analyzes the business potential of the Store and ensures the FTEs needed

· Monitors and coaches Sales Associates to make sure up- selling and cross-selling techniques are known

and mastered

· Provides qualitative customers' feedback to the office functions

· Collaborates with the PR team to organise events to achieve short and long term returns

Maximize the existing customers and enlarge the new client base

· Develops the relationship with top/key customers

· Makes proposals based on CRM analysis in partnership with In-Store CRM Specialist for developing

and executing clienteling actions with both locals and tourists

· Monitors clients data quality and proper use of Client Book for defining and developing specific clienteling action plans

· Manages customer issues/complains and ensures customer by determining optimal solutions (assuring after sales)

Build effective team

· Builds a positive environment in which people deliver willingly and give their best

· Shares vision, communicates and translates company/group strategy

· Engages and empowers the team through giving responsibility, delegation and exposure

Motivate/Retain/ Evaluate People

· Conducts regular review on staff performance through monthly touch base and year end appraisal,

defining individual development plans (coaching, special projects, task delegation, training)

· Defines the training needs to improve knowledge and capabilities

· Identifies and develops high talent in order to satisfy future organizational needs

Manage the Inventory

· Monitors stock organization and flow of merchandise

· Ensures availability of merchandise and services, maintaining inventories

· Gives effective feedback to the Buying team regarding product collection

Know the market and the competitors

· Evaluates Competitors through mystery visits

· Be up-to date about competitor pricing, mark down, promotions on common product categories

· Develops effective networking across the territory and ensures shared knowledge

Desired profile

Requirements:

· Strong business acumen and entrepreneurial approach in driving the business

· Minimum 3 years of front line management experience with a global luxury retail brand

· Lead by example in delivery of excellent customer service

· Ability to build rapport and long lasting relationships with clients

· Experience in training and development of sub-ordinates

· Understanding of back of the house operations

· Excellent verbal and written communication skills in English language , Arabic language is

an advantage

· Cultural sensitivity and adaptability