IT Service Manager, Documentum (R&D)

Job description

Details:
GSK is deeply committed to professional and personal development offering employment opportunities across a diverse collection of businesses and geographies. So you'll flourish in an inspiring environment where personal growth plays a vital part in the changing face of the business. Most of all, you'll enjoy the sense of purpose that comes from leading change in an industry that touches millions every day.

For R&D to be able to continue to find and develop new medicines, it relies on IT. Not only does R&D IT keep core systems running but we help the business continuously improve through tools that drive and support our world-class clinical trial study planning and monitoring systems. We are looking for someone to lead those IT services.

This role exists to manage the provisioning of IT support services for a portfolio of IT applications or services and to manage the staff required (globally/locally) to achieve this. This is focused on appropriate pro-active application lifecycle management. This role manages the execution of processes for the management of Incident, Problem, Service Requests, and Change management for the portfolio of applications managed within the allocated Service Line.

Key responsibilities:
• Cope with Documentum – application used for management of documents content, globally used across GSK,
• Serve as point of contact for service operations performance with the IT Business Partner and IT Delivery teams,
• Define, document, agree, monitor, measure, report and review the level of IT services provided,
• Support number of applications and providing continuous improvement,
• Implement overall service strategy and long - term vision,
• Monitor service performance against SLAs and produce service reports and escalate as required for business critical impact,
• Liaison with vendors to ensure support services is maintained.

What we offer:
• Training and certificates,
• Supportive atmosphere,
• English in practice,
• Integration events,
• Remote work,
• Stability of employment,
• Sport and recreation package,
• Private medical coverage.

1. As soon as you send us your application our HR tem will screen your CV, it will take approximately 1 week after closing date of the job advertisement
2. If your application meets our requirements HR team will present your CV to the hiring managers
3. Within 3 weeks we will invite you for the first phone interview with our recruitment team
4. Within next 2 weeks we will invite you for the interview with manager
5. Just give us few days and we will come back to you with the feedback

If you have any questions, please do not hesitate to contact us:

Contact information:
You may apply for this position online by selecting the Apply now button.

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Desired profile

Basic qualifications:
• Knowledge of ITIL,
• Professional experience in service management – at least 1 year,
• People management experience within a medium size team,
• Client management skills, the ability to drive outcomes & manage client expectations,
• Good understanding of business area strategic goals, processes and workflow, and of the IT tools deployed in support,
• Experience in managing outsourced suppliers.

Preferred qualifications:
• ITIL certificate,
• Experience as a service specialist,
• Hands – on experience in managing the application.