Customer Service Healthcare Professional – part-time (50%)

Job description

Details:
In this exciting and diverse role for GlaxoSmithKline AG in Rotkreuz, you will be part of the Customer Service team and will work closely with different departments through the organization as well as with external customers (e.g. wholesalers).
Furthermore, your tasks also include the following:
• Setting up offers, reception and processing of more complex customer complaints - forwarding to other internal departments and issuing credit
•Managing data and promotional material
• assisting stakeholders with questions of optimization of processes for Customer Service Switzerland
• Participate on various projects for Customer Service

Contact information:
You may apply for this position online by selecting the Apply now button.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Desired profile

Basic qualifications:
As a successful Customer Service professional, you are customer focused with excellent communication skills.
The following is also required :
• At least 3 years experience in a similar role, in an international and fast-paced environment
• Fluent in German and very good knowledge (written and spoken)in English and French
• Strong team spirit
• A good knowledge of MS Office products (Word , Excel , PowerPoint . )
• SAP knowledge is preferred (or any other ERP)

Preferred qualifications:
.