Sr Lifecycle Operations Engineer

Job description

3373685
Additional Cities

Bangalore
Career Level

Experienced
Relocation Assistance

No
Business

GE Corporate
Business Segment

Corporate CoreTech & Cyber
Function

Digital Technology
Country/Territory

India
Postal Code

560048
Role Summary/Purpose

The Digital Operation Center (DOC) Engineer will lead technical issues using FIVE pillars: Incident Management, Problem Management, Knowledge Management, Change Management and Proactive Monitoring. In this role the successful candidate must be able to work in a high pressure, heavily matrixed organization of system, infrastructure, and operations support staff to deliver highly available systems and services globally to GE Businesses
Essential Responsibilities

• Well versed in Problem Management process, tools, incident trends analysis towards the operational excellence.
End to end service/application monitoring; assess alerts and take appropriate action to assure alerts are addressed, including ticket creation, assignment to support team and lead incident resolution
• Proactively lead and drive outages to quick service restoration; provide support and leadership for all incidents, especially high priority incidents
• Maintain control, ownership and operational authority of an outage triage during high pressure situations
• Actively direct and prioritize all aspects of the incident bridge line and chat, with sense of urgency, to ensure effective resource management and service restoration
• Provide timely and concise updates to incident records and incident
• Ensure timely engagement of essential technical support teams/personnel
• Provide updates and escalate to various levels of management according to process
• Compose outage notifications and ensure content is complete, clear, concise and relevant to the audience
• Maintain operational process consistency across IT technologies
• Perform ITIL analysis and apply ITIL best practices
Qualifications/Requirements

• Bachelor’s Degree in Information Systems and a minimum 5 years of experience in IT Infrastructure support
• Minimum 5 years of Networking (WAN/LAN) experience or
minimum 5 years of Compute experience
• Minimum 5 years with automation tools, such as Chef and Sensu
Desired Characteristics

• Experience as an incident manager for the enterprise infrastructure
• Working knowledge of ITIL or structured incident management and infrastructure support processes
• Strong oral and written communication skills; comfortable with communicating and presenting at all levels, including senior leadership
• Broad understanding of IT Infrastructure; experience as an infrastructure support technical resource
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

India
Primary State/Province

Karnataka
Primary City

Bangalore