Services Specialist - Customer Contract Management

Job description

3076637
Additional Cities

Bangkok, Vietnam
Career Level

Experienced
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Measurement & Controls
Function

Services
Country/Territory

Thailand, Viet Nam
Postal Code

10330
Role Summary/Purpose

Supporting Service Agreements are Contractual Agreements (for a minimum period of two years)
designed to provide proactive care for our customers’ production assets and the condition
monitoring systems supplied by GE. These agreements vary greatly in size and scope and the
Site Lead may be responsible for multiple agreements, visiting each site periodically and
accessing their systems remotely, or may be embedded in the customers’ organization at one or
more sites.
Essential Responsibilities

The core task of the Site Service Agreement Lead is to execute the scope of the agreement, profitably, safely, with integrity and to the customers’ satisfaction to ensure agreement renewal and evolution.

Regardless of the specific deliverables the Site Lead will focus on helping the customer improve
the reliability and performance of his operation (production assets) therefore a strong quality
(repeatable lean process), reliability and continuous improvement mindset is important.
The Site Lead is expected to develop and communicate customer value stories (with customer
approval) that will promote learning within the Bently Nevada business and provide marketing
material to promote the service offering.

Work closely with Sales/FAE/SSA Manager to bring new opportunities including
supporting SSA proposal generation, understanding of contractual agreement T&C and risk management and to keep up to date on new applications and support trial installations where deemed appropriate by the respective Product Line Manager.

Document the activities executed using the tools built into the SSA Web
Portal, the standard reporting tools or any customized tools agreed per specific contract
requirements. Maintenance of The SSA Web Portal for accurate reflect deliverable scope and value of SSA outcome assessment.
Qualifications/Requirements

Hold a bachelor’s degree in engineering or have worked in a similar role for at least 5 years.
Have a minimum of 3 years’ experience executing condition monitoring programs or a minimum of 5 years’ experience in the field control and instrumentation including Bently Nevada monitoring and software products.
Possess technical understanding of a broad range of condition monitoring techniques such as vibration, thermodynamic performance, lube oil analysis, thermography.
Understand customer’s business, how the customer operates profitably, their safety,
environmental and other regulatory challenges.
Understand the key contractual terms and conditions.

Willingness and ability to travel 60% of the time (Onshore/Offshore/Remote locations)
Software oriented with the ability to quickly learn new technologies
Good interpersonal management skills, both within the project team and upwards to the business.
Desired Characteristics

- Strong business acumen and ability to present and influence others
- Strong oral and written communication skills.
- Strong interpersonal and leadership skills.
- Lead initiatives of moderate scope and impact.
- Ability to coordinate several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organizational ability.
- Ability to work effectively with minimum supervision
- Strong customer service mindset
- Prior project management experience is preferred
- FEP program graduate is preferred (internal GE employees only)
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

Thailand