Services Engineer - ServiceMax Developer

Job description

3212752
Additional Cities

San Ramon
Career Level

Experienced
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Services
Function

Services
Country/Territory

United States
Additional States/Provinces

California
Postal Code

94583
Role Summary/Purpose

In this role, you will work closely with customers to understand and define requirements, develop technical proposals, and set expectations for software implementations, upgrades and/or interface projects. You will act as an individual contributor on these engagements, contributing to software implementation, troubleshooting, customization, and integration into customer systems while balancing scope versus project time and resource commitments.
Essential Responsibilities

·  Provide expert knowledge and experience to collaborate with the customer to identify technical requirements and estimate the technical effort required to implement complex software solutions

·  Provide technical support to applications

·  Perform installation and/or programming tasks related to agreed interface & conversion specifications and/or application assignments, including agreed upon system tailoring and customizations

·  Collaborate with Project Managers and Services Consultants throughout the project to identify and scope applications changes while adhering to the change management process

·  Execute on and serve as technical lead for the implementation of software solutions

·  Own technical deliverables during the entire lifecycle of the projects

·  Engage throughout the full lifecycle of assigned projects, influencing decisions on design, and functionality to keep projects on track in terms of budget, time, and customer expectations

·  Effectively leverage product capability, driving standardization, limiting customization, and maximizing reuse of content developed for previous solutions

·  Interact with Product Development Team, Commercial Team, Customers, Solution Providers (Partner / Integrators), and other cross-functional teams as required

·  Effectively communicate both verbally and in writing with peers and team members as an inclusive team member, supporting project execution

·  Effectively apply GE Digital execution methodology and project standards

·  Maintain & continuously update technical skills and knowledge

·  Work independently as well as part of the team

·  Maintain strong customer relational and communication skills
Qualifications/Requirements

Bachelor’s degree or equivalent (defined as: High School Diploma/GED and 3+ years progressive experience in software services).

·  Minimum of 2 years of experience in software services

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job

·  Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen

·  Must be willing to travel up to 10%

·  Must be willing to work out of an office located in San Ramon, CA
Desired Characteristics

·  Programming experience in software development with Microsoft Visual Studio / Development tools, Eclipse, C#, C++, Java, or similar programming languages, including practical experience with web, Web Services, SOA technologies, and other technologies such as HTML 5, JavaScript, CSS and JQuery

·  Strong spoken and written English language skills

·  2-3 years’ experience in software analysis, design, methodology, development and architecture

·  Prior customer implementation experience for a software or SaaS company desired

Technical Expertise:

·  Applies technical fundamentals and applies best practice processes & programming standards throughout the project lifecycle.

·  Possesses proven ability to deploy in on premise and/or cloud based environments.

·  Demonstrates ability to diagnose and solve issues. Can isolate highly complex scenarios down to actionable items and drive solutions.

·  Ability to communicate product capabilities internally and in customer facing situations.

Business Acumen:

·  Maintains high levels of customer satisfaction across all projects. Addresses customer concerns quickly and effectively; at times, anticipates customer concerns before they become issues.

·  Engages in collaborative discussions with client and others within GE to identity and prioritize client's overall business needs.

·  Adjusts information (e.g. level of complexity) and story to align with audience. Produces functional area information in sufficient detail for cross-functional teams to utilize, using presentation and storytelling concepts.

·  Demonstrates ability to define requirements and collaborate on solutions, leveraging personal technical knowledge and network of experts. Communication style encourages effective interaction with customer and cross-functional teams. Leverages knowledge of product capability to mitigate risk and drive desired outcome.

Leadership:

·  Continuously measures the completion rate of personal deliverables and compares them to the scheduled commitments.

·  Effectively balances different, competing objectives.

·  Engages positively across multiple departments, GE businesses and customers as needed to manage conflict and establish clarity, vision, and mutual trust in order to achieve a business goal.

·  Ensures balanced perspective on customer/function needs vs business goals. Provides transparency into problem solving approach and options. Demonstrates ability to determine fair and reasonable outcomes with shared tradeoffs.

Personal Attributes:

·  Engages with product related problems and questions in a disciplined and rigorous manner.

·  Persists on completion of endeavors, especially in the face of overwhelming odds and setbacks. Pushes self for individual results and others through team spirit.

·  Increases client engagement to further drive the pace and focus required to achieve business priorities and uncover desired outcomes for both the customer and GE; utilizes business acumen and domain experience to advise the customer on critical success factors for the initiative at hand.

#DTR
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening.
Primary Country

United States
Primary State/Province

California
Primary City

San Ramon