Service Coordinator

Job description

3154197
Additional Cities

Madrid
Career Level

Experienced
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Measurement & Controls
Function

Services
Country/Territory

Spain
Postal Code

28027
Role Summary/Purpose

The Service Coordinator owns the commercial and administrative work for short duration jobs in house or in customers’ sites and for organization of training logistics for customers. From initial customer request to final invoice, he(she) manages the relationships with the customer to deliver best quality and on time delivery.
Essential Responsibilities

Primary customer contact for:

·  Assign field engineer to customer site jobs, including:

·  Preparation and communication of reactive job pricing estimation

·  Process customer Purchase orders for reactive service jobs

·  Coordination with other offices in case of local resource limitation

·  Maintain and archive administrative files for jobs

·  Preparation of invoices for reactive services jobs

·  Coordination with Finance to reduce and eliminate past due payments

·  Coordination and administrative processes

·  Use of SAP & Service Max platforms to manage onsite jobs / Company will provide appropriate for SAP & Service Max use, including training

·  Field engineer assignment

·  Coordination with other offices in case of local resource limitation

·  Invoice and costs tracking

·  Collaboration with Finance Department to prepare reports

·  Coordination with customers for returns and repairs

·  Other administrative support as required by management

·  Training coordination
Qualifications/Requirements

·  Commercial and administrative assistant

·  Typically, 2-4 years university degree or equivalent knowledge or experience

·  Language skills: Spanish and English

·  IT Systems: Office tools in windows environment (MS Office)

·  Strong capacity to work on multitasking and in continuous learning modes

·  EU Work Permit

If contracted in Spain:

Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement.
Desired Characteristics

·  Other European languages and SAP experience are considered as a differentiator
About Us

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter@BHGECo , or visit us atBHGE.com .

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

Follow us onTwitter , join ourLinkedIn Group or become a fan of ourFacebook page. Receive job and event notifications by becoming a member of theGE Talent Community . Stay up to date on what’s happening at GE around the globe by checking out theGE Careers Blog .
Primary Country

Spain
Primary State/Province

Community of Madrid
Primary City

Madrid