Quality Assurance Specialist

Job description

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

 

As part of our Americas Tax Technology Group (ATTG) you will be part of a technology organization that develops and maintains innovative solutions for our client-serving Tax professionals. ATTG professionals will partner with our Tax professionals to develop supporting technology such as digital/mobile tools to improve internal operations, application of Robotics Process Automation (RPA) to collect financial data, development of advanced financial dashboards, visualization, analytics, and reports.

 

The Quality Assurance Specialist role is in the Solution Delivery pillar. The main function of this pillar is to develop and test solutions created to support the Americas Tax Practice.

What are you going to do?

 

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Responsible for quality assurance testing of solutions as established by Quality Assurance Lead

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Provide technical guidance and expertise to team members, colleagues and/or customers

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Assist in the development of quality assurance and testing policies, standards and procedures, processes, and best practices

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Contribute to program/project review meetings. Support Quality Assurance Management in determining status, assessing problem areas, suggesting and reviewing corrective actions, directing/planning necessary extra work, and rework and re-plan activities

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Support the onboarding of new team members

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Work within quality assurance frameworks to ensure stability, efficiency and scalability

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Develop and maintain strong working relationships with other IT services, IT solution functions and customers to expedite delivery of IT solutions

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Conduct tests and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client and technical requirements

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Apply a variety of analytical and presentational techniques, in consultation with experts if appropriate, and with sensitivity to the limitations of the techniques

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Accepts responsibility for creation of test cases using own in-depth technical analysis of both functional and non-functional specifications—such as reliability, efficiency, usability, maintainability and portability

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Creates traceable records, from test cases back to requirements

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Produces test scripts, materials and regression test packs to test new and amended software or services

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Execute automated tests and undertake analysis of results to ensure that software meets or exceeds specified standards and/or client and technical requirements

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Interprets, executes and documents complex test scripts using agreed methods and standards

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Records and analyses actions and results, and maintains a defect register

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Provides reports on progress, anomalies, risks and issues associated with the overall project

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Reports on system quality and collects metrics on test cases

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Controls, updates and distributes new and revised quality standards

What do we need from you?

 

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Adopt a logical and organized approach to problem resolution

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Ability to clearly articulate both problems and proposed solutions

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Good interpersonal, communication and organizational skills

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The ability to work and team effectively with clients and other management personnel across geographies

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Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change

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Ability to deal efficiently with escalations and difficult situations under pressure

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Basic understand of the customer services and business processes

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Excellent attention to detail

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Motivated by delivery and speed to outcome

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Maintain an in-depth knowledge of specific technical specialisms, and provide expert advice regarding their application

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Ability to use appropriate methods and tools in the development, maintenance, control and distribution of quality and environmental standards

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Intermediate understanding of the customer services and business processes

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Understanding of Software Development Lifecycle

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Understanding of Agile and automation processes

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Understanding of Quality Management techniques

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Understanding of quality assurance testing, tooling and associated programming language

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Programing experience in VB/VBA/VBScript or C#, .NET platform

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Experience with Unified Functional Testing (UFT), Quick Test Professional (QTP) and Application Lifecycle Management (ALM)

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Understanding of Selenium(C#) and other Open Source Test Automation frameworks

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Experience with TFS, VSTS, Jira or related issue tracking and project management tools

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Ability to work independently and determine solutions with minimal supervision

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Occasional overnight travel may be required

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A bachelor’s degree ( computer science, engineering, accounting, finance preferred) or equivalent work experience

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2-4 years of relevant experience

Shift : Monday to Friday 9-6PM

Location: Microcentro

 

EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.