Product Support Engineer

Job description

3213541
Additional Cities

Dubai
Career Level

Experienced
Relocation Assistance

Yes
Business

GE Aviation
Business Segment

Aviation Digital
Function

Product Management
Country/Territory

United Arab Emirates
Role Summary/Purpose

Provide front line product support to customers utilizing modern computer-based hardware, software & debug tools in the analysis & resolution of reported problems within manufactured hardware & software products.
Work with engineering, production, quality & sales staff throughout the life cycle of the product to promptly analyze & resolve customer needs.
This position requires significant amount of independence, technical problem solving in avionic hardware component & software applications
Essential Responsibilities

Maintain familiarity with the design and operation of current and newly released products.
Interface with current customers at all levels, as required, for the diagnosis and resolution of field failures or problems.
Assist personnel to identify and resolve challenges arising during the production phase and subsequent field use of products.
Where necessary and feasible, implement simple changes in hardware and / or software design and related documentation to correct noted problems.
Work with internal research and development personnel as required in implementing complex changes to existing products.
Research and recommend solutions for component availability/ reliability issues arising during the life cycle of the product.
Assist internal and external Technical Publications personnel with the description of product functions, operation, testing and troubleshooting procedures.
Generate documentation, as required, to support the modification and verification of released hardware and software designs including, but not limited to:
Product and software design specifications
Test specifications and reports
Operating Manuals and User’s Guides
Service Bulletins, Service letters & FAQ’s
Interface with other internal and external personnel including, but not limited to:
External vendor representatives and support personnel
Production and Quality personnel
Engineering personnel
Sales personnel
Complete moderately complex tasks in a timely fashion with minimal supervision.
Travel to customer locations to meet needs and provide solutions.
Commitment to comply with the requirements of the Quality System Manual
Continual improvement of the quality management systems effectiveness
Maintain commitment to the company and its values
Team work during day to day operations is the most important aspect of the position while taking direction from the Manager of Customer Engineering.
Qualifications/Requirements

Bachelor’s degree in IT, Electrical or Computer Engineering, or equivalent work experience
Ability to interpret wiring diagrams
Experience with Microsoft Office applications
Asia
Desired Characteristics

Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to work independently. Strong problem solving skills.
Ability to travel 25% of the time within

#DTR
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

United Arab Emirates
Primary State/Province

Dubai
Primary City

Dubai