Lifecycle Operations Engineer - UC Video OPS

Job description

3128673
Additional Cities

Miami, Budapest
Career Level

Experienced
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Technology
Function

Digital Technology
Country/Territory

Hungary, United States
Additional States/Provinces

Florida
Postal Code

33133
Role Summary/Purpose

As a member of the Unified Communications team, the candidate will lead the effort to make TP/SRS an easily understood commodity for GE employees
We are seeking for a motivated individual with good understanding of Cisco Telepresence and Video communication technologies to run, maintain and support GE’s Unified Communications environment.
You as a “Lifecycle Operations Engineer- UC Video” will be focused on the essential operations of GE’s UC infrastructure.
Essential Responsibilities

• Help customers to use UC tools effectively 
• Coach VIP support teams how to host numerous high importance meetings 
• Be responsible to maintain quality data of the UC assets 
• Troubleshoot TP/SRS meeting related issues 
• Identify reoccurring problems
• Identify business training needs and prepare approach to deliver the appropriate training.  
• Collaborate with L2, L3 and build teams 
• Participate in new product rollouts 
• Drive engagement with the numerous external project teams and contributing groups, examples include network team, voice team, operations, internal billing, sourcing team 
• Preparation and communication of accurate status reporting. Track progress of all contributing teams to ensure the plan is being fully supported and adhered to 
• Establish issue tracking and reporting process, ensuring that issues are addressed in a timely manner. Overall ownership for issues management and closure. 
• Ensure that key testing phases are well prepared and planned. Secure all necessary resources and facilities to ensure that the testing phases are successful.

Qualifications/Requirements

• Bachelor's Degree in Information Systems, Information Technology, Computer Sciences, MIS, Engineering or similar discipline 
• Strong work-related experience
• Working knowledge of Telepresence, Microsoft Skype for Business, SIP environments

Desired Characteristics

• Must be willing to travel (up to 10 – 15%) 
• Must be willing to work out of an office located in Miami, USA or Budapest, Hungary 
• Must be willing to work in EST working hours 
• Excellent interpersonal and communication skills (both written and verbal) 
• Ability to build relationships and credibility 
• Ability to influence and make recommendations to all levels 
• Ability to work well in a dynamic fast paced team environment 
• Ability to work on multiple projects at the same time

#DTR

About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening.
Primary Country

United States
Primary State/Province

Florida
Primary City

Miami