Lead Field Engineer

Job description

3012777
City

Other
Career Level

Experienced
Relocation Assistance

No
Business

GE Power
Business Segment

Power Industrial Solutions
Function

Services
Country/Territory

United States
U.S. State, China or Canada Provinces

North Carolina, South Carolina, Virginia
Role Summary/Purpose

The Lead Field Engineer develops practical and innovative ways to identify and meet goals. In this role you are responsible for work that is less defined in scope, utilize your understanding and experience to execute business objectives, and have the ability to effect short-term and some long-term business goals.

Essential Responsibilities

As the Lead Field Engineer, you will:

·  Provide excellent technical expertise related to: Excitation, Synchronization, and Protection equipment of large Motor-Generators
·  Provide local business ownership in assigned areas
·  Provide and direct the performance of quality field engineering services to all (internal and external) employees in assigned areas
·  Aggressively promote services sales to grow business in the area
·  Assist with proposals, including market intelligence on pricing, work-scope, terms and conditions
·  Participate in business planning including budgeting / staffing / forecasting / cost control
·  Establish and maintain business relationships with area customers, pole sales resources, and other GE businesses to enhance position in marketplace
·  Assist in individual development of assigned personnel through coaching, counseling, training assignments and business exposure
·  Perform field engineering service work to properly serve the local customers
·  Provide the leadership to balance customer service satisfaction
·  Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries
·  Provide front-line technical response to inquiries received by the customer response center, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations
·  Identify product failures and assist in identifying possible root causes
·  Manage communication among internal organizations and customer personnel to ensure effective product support and customer satisfaction
·  Distribute information on customer issues so that all members of customer support team share common understanding and objectives
·  Perform collateral duties as assigned to meet business needs as they relate to EHS, Quality, Integrity, etc.
Qualifications/Requirements

·  Bachelor’s Degree from an accredited university or college (or a High School Diploma / GED with a minimum of 4 years of experience in a support or field engineering position)
·  Minimum of 3 years of experience in a field engineering role including a minimum of 1 year of experience in customer support and the development of successful customer relationships
Desired Characteristics

·  Bachelor's Degree in Mechanical or Electrical Engineering
·  Strong oral and written communication skills
·  Strong interpersonal and leadership skills
·  PC proficiency
·  Team leader in a dynamic, energetic, and proactive environment
·  Six Sigma training or equivalent quality training

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About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Energy Connections designs and deploys industry-leading technologies that turn the world on. We transport, convert, automate and optimize energy to ensure we provide safe, efficient and reliable electrical power. Uniting all the resources and scale of the world’s first digital industrial company, we connect brilliant machines, grids, and systems to power utility, oil & gas, marine, mining and renewables customers, that keep our world running. www.GEEnergyConnections.com.

Industrial Solutions, part of GE Energy Connections, empowers smarter business operations by connecting equipment, software and services to protect, control and optimize assets within electrical infrastructures. The business provides customers, across various industries, with end-to-end product and service solutions that help ensure the reliability and protection of their electrical infrastructure. Industrial Solutions’ product and service solutions add to GE’s broader portfolio of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. To learn more, please visit: www.GEIndustrial.com.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening.