Jr Field Service Engineer - Apprentice

Descrizione dell'offerta

3213862
Additional Cities

The resource will work in Toscana - Emilia-Romagna area
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

Italy
Postal Code

20126
Role Summary/Purpose

The Junior Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence.
Essential Responsibilities

·  Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment

·  Completing Preventative Maintenance and Functional Management Inspections

·  Ordering and managing repair parts cycle times

·  Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner

·  Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction

·  Maintaining tools and test equipment properly and ensuring they are calibrated

·  Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements

·  Working with experienced field engineers on managing vendors’ service delivery processes in compliance with GE Healthcare policies

·  Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving

·  Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
Qualifications/Requirements

·  Degree in Biomedical Engineering, Electronic Engineering, IT Engineering or similar field, or High specialization technical Diploma and a relevant experience on the field and with the clients or equivalent knowledge or work experience

·  Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner

·  Change agent and process oriented

·  Ability to show self-initiative & motivation

·  Experience interfacing with both internal team members and external customers as part of a solution-based service process

·  Good level of English and Italian

·  EU Work Permit
Desired Characteristics

·  Experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment

·  Experience in troubleshooting and responding to customer concerns

·  IT & connectivity skills
About Us

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
Learn More About Careers at GE

Learn More About GE Healthcare

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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Primary Country

Italy
Primary State/Province

Milan
Primary City

Milan