JAX Customer Service Support 3
Uşak, Türkiye Administration
Job description
3200910
Additional Cities
Norwich
Career Level
Experienced
Relocation Assistance
No
Business
GE Aviation
Business Segment
Aviation Business & General Aviation & Integrated Systems
Function
Manufacturing
Country/Territory
United States
Additional States/Provinces
New York
Postal Code
13815-3206
Role Summary/Purpose
Unison Industries, a wholly owned subsidiary of GE Aviation, is a world leader in the design and manufacture of electrical components, sensors and systems for aircraft, industrial, marine, military and space. Unison’s products span the globe and can be found on almost anything flying – from two place trainer airplanes to giant 747’s and rockets traveling to space. We presently have an opening for a 1st shift Customer Service Support, working from 7 AM - 3:30 PM.
Essential Responsibilities
PO/contract review for compliance (Ex: check that all applicable documents are enclosed etc.)
Execute/transact ERP transactions (WIP material transactions, receiving transactions, internal/external sales order transactions, Repair station entry transactions).
Frequent communication with customers; Run/produce computer generated reports.
Process OEM/RMA returns; Process orders for “no quote” customers.
Process orders for “quote & Go” customers and submit via GE Global email box.
Process New Exchange orders for “no quote” customers
Process New Exchange orders for “quote & go” customers and submit via GE Global email box.
Complete understanding of OEM/RMA process and procedures
Complete understanding of Repair processes and procedures
Expedite parts/work orders through own cell or departments as required.
Work closely with fulfillment, product support and Manufacturing Engineer as required
Frequent interaction with internal and/or external customers and support functions (i.e. – Planners, Engineering) outside of home department.
Utilize proper PPE, safety equipment, and follow safety procedures
Train lower level employees, and work with limited supervision. Cross-train other employees as needed based upon knowledge and experience.
Participate in and assist leading team Initiatives; Other duties as required.
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
Qualifications/Requirements
High School Diploma or GED
Actively participate in a teaming environment that uses lean and 5S practices to improve products and processes
Two years of experience in a manufacturing environment
This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment.
Proficient ERP Skills including Depot to Repair module
Proficient Microsoft Office skills
Basic math skills
Proficient written and verbal communication skills
Desired Characteristics
At least 2 years of experience in Repair Station; Experience in a self-directed team environment
Knowledge of Lean manufacturing and 5S practices
Experience using Oracle; Strong Customer Service background
Ability to lift up to 25 pounds
FAA Drug test requirement
About Us
GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications
GE will only employ those who are legally authorized to work in the United States for this opening.
Primary Country
United States
Primary State/Province
New York
Primary City
Norwich