Field Services Engineer

Job description

3176610
Additional Cities

Istanbul
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

Turkey
Postal Code

34394
Role Summary/Purpose

Responsible for developing and maintaining strong interpersonal relationships with customer representatives, ensuring Customer Satisfaction and maintaining all equipment models specific to a modality or modalities in the assigned area.
Essential Responsibilities

Key Responsibilities/essential functions include,

Technical: Maintains all models specific to a modality in the assigned area...

Electronic/Mechanical: Total system level troubleshooting on complex multi-symptom problems.

Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Works productively in a pressurized environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.

LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities
and communicate to account team.

Business growth: Assists in the growth and direction of business in his/her geographic area.

Productivity: Responsible for Warranty and PMS contract cost control.

Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.

Installation: Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain
effective quality systems and programs compliant with ISO 9001 standard, according to the GE
Service Quality Policy Statement.
Qualifications/Requirements

Graduate of bachelor’s degree in Electronics Engineering.

Previous experience in RadioPharmacy business, performed troubleshooting and planned maintenance, ensures safe and effective operation of those devices.

3-5 years experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment in the electronic field - resulting in knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.
Aware of and comply with the GEHC Quality Manual, Quality Management
System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they
apply to this job type/position.

Complete all planned Quality & Compliance training within the
defined deadlines. Identify and report any and all customer quality or compliance concerns
immediately to the Quality Organization.

Identify and report any personal quality or compliance
concerns immediately to the Quality Organization.

Ensure timely dispatch closure. Ensure completion of all field modifications instructions (FMI’s) within a prescribed timeframe. Participate in continuous improvement activities by identifying and appropriately escalating process and
product quality gaps, providing solutions when possible.
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

Turkey
Primary State/Province

Istanbul
Primary City

Istanbul