Field Service Engineer

Job description

3518138
Additional Cities

Cartagena
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Latin America Services
Function

Services
Country/Territory

Colombia
Role Summary/Purpose

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer's equipment and driving customer satisfaction through Service Excellence.
Essential Responsibilities

Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing Preventative Maintenance and Functional Management Inspections.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Working with experienced field engineers on managing vendors' service delivery processes in compliance with GE Healthcare policies.
Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
Ability to answer service calls independently without assistance within 1 year of employment.
Qualifications/Requirements

Bachelor degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology.
from 1 - 3 years of experience in electronics, heavy mechanical repair biomedical or servicing electronic equipment.
Desired Characteristics

Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
Experience as a GEHC field service intern.
Change agent and process oriented.
Ability to show self-initiative & motivation.
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
GPA of 2.75 or higher.
Six Sigma trained/certified.
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Colombia
Primary State/Province

Atlantico