Field Service Engineer

Job description

3500660
Additional Cities

The resource will be based in Cagliari
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

Italy
Postal Code

20126
Role Summary/Purpose

Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence, in particular for the site in Cagliari.

Essential Responsibilities

·  Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment. Maintaining tools and test equipment properly and ensuring they are calibrated

·  Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers. Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction

·  Identify Sales opportunities and communicate to account team and assists in the growth and direction of business in his/her geographic area

·  Responsible for Warranty and PMS contract cost control. Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts

·  Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, plays a leading role on complex and multifunctional system fixes. IniInstallation: plays a leading role in complex and multifunctional rooms

Qualifications/Requirements

·  Qualified to Degree level or post diploma certification (or strong experience as Field Service Engineer)

·  Technical analytical skills, plans and organizes work effectively

·  Comprehensive knowledge of a specific modality or multi-modalities and ability to work independently with minimum direction

·  Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs, excellent communications, listening and interpersonal skills

·  Good level of English, fluent in Italian and EU Work Permit

About Us

GE Healthcare is a leading global medical technology and digital solutions innovator, GE Healthcare enables clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by its Edison intelligence platform. With over 100 years of healthcare industry experience and around 50,000 employees globally, the company operates at the center of an ecosystem working toward precision health, digitizing healthcare, helping drive productivity and improve outcomes for patients, providers, health systems and researchers around the world. Follow us on  mso-ansi-language:EN-US">Facebook ,  LinkedIn ,  Twitter ,   and  Insights ,  or visit our website  background:white;mso-ansi-language:EN-US">www.gehealthcare.com  for more information.
Primary Country

Italy
Primary State/Province

Milan
Primary City

Milan