Field Service Engineer 1

Job description

3149531
Additional Cities

Greater Boston, MA area
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Life Sciences
Function

Services
Country/Territory

United States
Additional States/Provinces

Massachusetts, New Hampshire, Rhode Island
Postal Code

01752
Role Summary/Purpose

The Field Engineer I performs on time and accurate Preventative Maintenance in one or more
modalities of equipment. The FE1 is aware of and follows all Field Modification Instructions and/or
Instrument Service Information bulletins. Works with experienced Field Engineers, both onsite and
remotely, to learn troubleshooting, repair and equipment installation techniques. Responsible for
driving customer satisfaction through Service Excellence.

Essential Responsibilities

This position will be located in the Greater Boston area.

Responsibilities Include:

·  Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs. Assist
more experienced field engineers with equipment installation.

·  Work with experienced field engineers on basic troubleshooting and service repair needs on
designated equipment.

·  Effectively communicate and partner with teammates and colleagues.

·  Learn to effectively communicate with customers to ensure resolution and proper follow-up,
leading to customer satisfaction.

·  Partner with the customer and recommend value-added services that will help the customer
run their business more efficiently.

·  Keep up to date on administrative responsibilities such as maintaining customer service logs
and internal service records in a timely manner, ordering repair parts, and managing cycle times.

·  Utilize the GEHC escalation process, as needed, and work closely with region and national
Daily Work Schedule - Friday 8 Daily Work Schedule - Monday 8
Daily Work Schedule - Saturday 0 Daily Work Schedule - Sunday 0
Daily Work Schedule - Thursday 8 Daily Work Schedule - Tuesday 8
Daily Work Schedule - Wednesday 8
support to define and implement corrective action plans to resolve customer issues in a timely
manner.

·  Serve as a member of the account community for key accounts. Effectively engage
commercial counterparts, identify potential sales leads, participate in sales opportunities such as
contract renewals, and assist with promoting and implementing revenue programs.

·  Focus on customer needs and satisfaction, while building on and enhancing the relationship
with the customer to ultimately become a perceived partner in their business.

·  Keep up to date with competitor information and market trends.

·  Answer service calls independently without assistance within one year of employment.

Quality-Specific Goals:

·  Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality
Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job
type/position.

·  Meet Health and Human Services, Environment Health and Safety and/or all other applicable
regulatory requirements.

·  Complete all planned Quality, EHS & Compliance training within the defined deadlines.

·  Identify and report any and all customer quality or compliance concerns immediately to the
Quality Organization.

·  Identify and report any personal quality or compliance concerns immediately to the Quality
Organization.

·  Ensure timely dispatch closure (if applicable).

·  Identify and report any unsafe workplace conditions or unsafe acts to the EHS Organization.

·  Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if
applicable).

·  Participate in continuous improvement activities by identifying and appropriately escalating
process and product quality gaps, providing solutions when possible.

·  Maintain tools and test equipment properly and ensure they are calibrated correctly.

Qualifications/Requirements

·  Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering,
Mechanical Engineering, or related field and one year of relevant experience; OR equivalent
military education; OR High School Diploma/GED and 4 or more years of experience servicing
electronic equipment; OR participant in the formal GEHC Biomed/FE Services Internship or
Military Externship program.

·  Experience with Web applications as well as Microsoft suite of products.

·  The successful applicant must comply with GEHC’s standard background check, including a
post-offer drug test. In addition, during employment, the employee must comply with all customer
access policies, including but not limited to obtaining and/or providing proof of required
immunizations, and additional drug tests or background checks (including a federal government
background check if assigned to support a contract with the federal government).

·  Special Physical Requirements: Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand
for long periods of time. Candidate must also be able to reach at, above and below shoulder level,
flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this
job may include color, close vision, distance vision, peripheral vision and depth perception.

·  Must have and maintain a valid Driver’s License.

·  Willingness to be available "after hours", or work a rotating On-Call schedule, including
weekends, for critical issues and coverage, as necessary.

Desired Characteristics

·  Experience interfacing with both internal team members and external customers as part of a
solution based service process.

·  Experience diagnosing and repairing mechanical, electromechanical, and/or electronic
equipment.

·  Experience with large scale Chromatography equipment

·  Experience troubleshooting and responding to customer concerns

·  Demonstrate an understanding that customers determine our success.

·  Operate with efficiency and sense of urgency

·  Willingness to learn and adapt to changing environments.

·  Empower and inspire others.

·  Ability to deliver results in an uncertain environment, ability to multitask and prioritize.

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

There is no other life sciences company quite like GE Healthcare Life Sciences. A $5 billion business with more
than 11,000 individuals in over 100 countries, we are at work enabling a new era in medicine. For more than 60
years, GE Healthcare Life Sciences has globally supported the development and use of new therapies, helping
accelerate the journey from biological understanding to clinical therapy. GE Healthcare Life Sciences works with
cutting edge technology enabling and advancing the discovery, diagnosis and medical treatments of the present
and the future. We are accelerating biology to cell therapy in ways no other company can.
Follow us on Facebook and Twitter and watch our discoveries in action on our YouTube channel.
Learn More About GE Healthcare – Life
Sciences

Learn More About Careers at GE Healthcare – Life
Sciences

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States
Primary State/Province

Massachusetts
Primary City

Marlborough