Field Service Coordinator

Description de l'offre

Job Number

2823654

Business

GE Oil & Gas

Business Segment

Oil & Gas Digital Solutions

About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Oil & Gas fuels the future. We push the boundaries of technology to bring energy to the world. We are inventing the next industrial era in the oil and gas sector. In our labs and factories, and in the field, we constantly push the boundaries of technology to solve today's toughest operational & commercial challenges. We have the skills, knowledge and technical expertise to bring together the physical and digital worlds to fuel the future.

GE Oil & Gas is a “fullstream” company, working from exploration and production to downstream. A $19 billion leader designed for a world of complex resources. The deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more GE Oil & Gas can help.

Through project management expertise and technology innovation, we work to help lower costs, make things faster, simpler and more productive for our customers.

In today's era of complex resources, the deeper, the hotter, the more remote, the more logistically difficult or environmentally sensitive the challenge – the more we can help. The GE scale helps us bring new solutions to market quicker to help our customers adapt to the industry's changing environment.

We go where you go and operate side-by-side in 120 countries. The closer we are to our customers, the quicker we can anticipate and solve their challenges.

We're at work today, to ensure the next generation is equipped and empowered to go further and deeper, helping to fuel the future.
Follow GE Oil & Gas on Twitter

GE is diversity. We aim to employ the worlds' brightest minds to help us create an unlimited source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles - people like you!

Posted Position Title

Field Service Coordinator

Career Level

Experienced

Function

Services

Function Segment

Administration and Support

Location(s) Where Opening Is Available

France
Ireland

City

Shannon, Labège

Postal Code

V14 V992

Relocation Assistance

No

Role Summary/Purpose

The MS Service Coordinator role is a key role at the heart of the MS team and will work closely with the MS Field Service Manager, Field Service Engineers, the Sales Team and Customers.

This permanent role is based in GE Sensing EMEA, Shannon or at the Labège site in France.

Essential Responsibilities

• A key element of the role is to be customer facing and responsibilities will include receiving the initial customer contact enquiries, managing engineering schedules, initiation of Field Purchase Orders, Invoicing and ownership of Aged Debt. In addition, the role will require internal liaison with other internal functions which include other GE Service departments, Customer Care and Finance.
• Customer Enquiries - Owner of the initial Customer contact via email and telephone communications.
• Scheduling - Plan, programme and schedule services activities in line with customer expectations with clear and professional communications throughout. Communicate to MS Service Engineers planned/emergent work schedule. Optimize capacity planning and minimize costs of Engineers.
• Timesheet/Cost - Track and confirm Engineer timesheets and ensure correct billing information has been entered.
• Field PO's - Book and track PO's for both Field work
• Reporting - Responsible for creation of weekly/monthly reports for review by the Service Manager.
• Invoicing - Raise and track Customer Invoices and priorities late/at-risk payments as they become due for payment.
• Manage Third Party Labor Suppliers – schedule Freelance, Partners or Resources from other regions and ensure payment is completed.
• Aged Debt - Compile and manage all MS aged debt Contact Suppliers and customers to ensure payment terms are met by due date and provide support for disputes timely resolution

Profil recherché

Qualifications/Requirements

• Proven experience in working in a Customer focused environment
• Experience with ORACLE and SAP
• Strong verbal and written communication skills, including formal presentations
• Inter-personal skills to co-ordinate with personnel, clients, client representatives and competent bodies on matters of Technical and Operational Support.
• Demonstrate proven organizational skills
• Demonstrated success in driving process improvement across the services and applications business
• Computer literacy
• Excellent analytical and problem salving skills
• Team player, pleasant
• English fluency as a native speaker

Desired Characteristics

• Experience with ORACLE and SAP
• Working knowledge of systems, procedures and has experience of working with supporting functional departments both locally and globally across the business
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to managing multiple priorities under tight deadlines
• Strong attention to detail and accuracy
• Ability to bring assignments to a successful completion