Customer Service Manager -Distributed Power
Tokyo (Shinjuku-ku) Administration
Job description
3178648
Additional Cities
Minato
Career Level
Experienced
Relocation Assistance
No
Business
GE Power
Business Segment
Power Gas Power Systems
Function
Services
Country/Territory
Japan
Postal Code
107-6115
Role Summary/Purpose
The Customer Service Manager’s (CSM) primary role will be managing the services business for GE Jenbacher & Waukesha reciprocating gas engines through its Channel Partners and with direct customers in Japan, South Korea with possible extension to other territories in future.
Essential Responsibilities
• Single point of service contact for Channel Partners/Customers
• Manage the customer relationship for each assigned Channel Partner/Customer; reflective of the relationship being a partnership between the company and customers
• Drive and manage the daily service operation for the assigned territories
• Planning and forecasting of service activities
• Technical & administrative coordination with other GE functions including engineering, sales, field service, parts fulfillment, outage management, repair, modification, training, commissioning, warranty, concession and other activities required to deliver on GE’s obligations
• Assure timely resolution of customer issues by leveraging the broader GE functions within the team
• Drive customer satisfaction and develop solutions focusing on productivity, cost control and on-time delivery
• Manage the assigned territories and contracts in a profitable manner aligned to the overall objectives of the business, including developing strategies and actions required to achieve this
• Provide financial projections for the business, working closely with the Sales and Finance functions to provide quarterly estimates for revenue, manage timely billing and receivables collection
• Work with Channel Partners to identify and support regional growth strategies
• Assist & support service and channel team on country specific strategies, including process improvement and productivity initiatives
• Work with GE’s Commercial team & Sales Team, providing support on service aspects, pricing decisions
• Flexibility to attend any other reasonable tasks as required.
Qualifications/Requirements
• Technical/Engineering degree
• Project and/or After-Sales Management experience
• Minimum 5 years of power generation / oil & gas related experience
• Minimum 2 years reciprocating engine experience
• Demonstrated high level of communication and organizational skills
• Familiarity with business ERP systems and strong MS Office skills
• Strong business/financial skills
• Understanding of common finance metrics and basic accounting principles
• Fluent in English and Japanese
About Us
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country
Japan
Primary State/Province
Tokyo
Primary City
Minato