Customer Service Coordinator

Job description

3190216
Additional Cities

Madrid
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Life Sciences
Function

Sales
Country/Territory

Spain
Postal Code

28023
Role Summary/Purpose

To provide excellent customer service to our customers and / or to designated specific groups of overseas distributors and subsidiaries. To assist and support the Customer Service and Commercial teams by processing and amending Customer Service data and producing reports, quotations and contracts within the ERP system, in accordance with GXP and the relevant functional standard operating procedures.
Essential Responsibilities

·  Provide an excellent customer service for customers, both internal GE companies, and external

·  Receive orders from customers and manage them in line with company policy and systems, following them to shipment to ensure a quality of service

·  Build up close relationships with customers and commercial partners to gain their trust and answer and respond to customer queries in a timely and professional manner

·  Develop solid product knowledge and a strong understanding of the logistics of sending specific products

·  Work as part of a team and adopt a flexible approach to increase and maintain the quality of service

·  Build effective relationships with Logistics and distribution where appropriate to understand the impact on customer service

·  Provide knowledge and accurate information to customers

·  Able to initiate and drive innovative growth projects

·  Produce and communicate quotations for customers, subsidiaries and distributors as requested and in line with their requirements

·  To add and make amendments to the data, following the checking and authorisations process

·  To be the recipient of data for the Customer Service function, relating to customer master, freight, licensing and other areas that Customer service are responsible for

·  Following the procedures set down in the SOP’s, load data onto the ERP system, primarily pricing, contracts, customer records, licensing and freight options within the agreed timelines

·  Build strong relationships with commercial to support and improve our quotation and tender offers

·  Produce standard reports from ERP system, for the use of Data Supervisor, Customer Service, Commercial and Logistics

·  Ongoing liaison with relevant functional data owners.

·  To add and make amendments to the data, following the checking and authorisations process

·  Provide support, where necessary and able for the Customer Service team

·  Coordinating the data capture (e.g. Material master) and informing the relevant function

·  Managing GXP master data

·  Maintaining auditable data records for internal and external audits

·  Support and advice Customer Service team with regard to data provided and required

·  Apply and learn from the knowledge proffered by the Centre of Excellence and Quality Assurance

·  Participate in development of the ERP data team, through meetings and other planned events

·  Ability to control the receipt, warehousing and shipment of material, coordination of getting the material to the warehouse and working with the appropriate departments to ship the material to the consignee
Qualifications/Requirements

Required Qualifications:

·  Proven experience in customer service normally including relevant prior experience in customer service

·  Experience with managing multiple projects

·  Outstanding communication skills, both written and oral

·  Advance with Microsoft Excel, Access and Word

·  Ability to work in a cross-functional cross-country team environment

·  Ability to manage self and tasks in an appropriate manner

·  Excellent organizational and administrative skills

·  Attention to detail

·  A calm and analytical approach to problem solving

·  Willingness to work as part of a team

·  Portuguese native language

·  Ability to communicate using English and Spanish

·  EU Work Permit

If contracted in Spain:

Non-national candidates are responsible to know the minimum documentation requirements to be able to be contracted in country: NIE- Social Security Affiliation Number in Spain (NAF) and Bank Account in Spain. They must be in possession of them at the time of start hiring. GE will not sponsor this requirement

Preferred Qualifications:

·  ERP/SAP knowledge

·  EDI/Electronic Invoice knowledge

·  Fluency in additional language if working in a country that uses such a local language

·  Have and enquiring and intelligent approach to sales and learning

·  Enjoys the chase of new business sales

·  Develop new business with existing clients and/or identify areas of improvement to support sales quotas
Desired Characteristics

Quality Specific Goals:

·  Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

·  Complete all planned Quality & Compliance training within the defined deadlines

·  Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

·  Identify and report any personal quality or compliance concerns immediately to the Quality Organization

·  Ensure timely dispatch closure (if applicable)

·  Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)

·  Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
About Us

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
Learn More About Careers at GE

Learn More About GE Healthcare

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

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Primary Country

Spain
Primary State/Province

Community of Madrid
Primary City

Madrid