Collections Specialist

Job description

3176968
Additional Cities

Monterrey
Career Level

Experienced
Relocation Assistance

No
Business

GE Global Operations
Business Segment

Global Operations Account Receivables Center of Excellence
Function

Finance
Country/Territory

Mexico
Postal Code

66215
Role Summary/Purpose

This role is responsible for activities related to GE business portfolios. The individual will manage Collection and Account Resolution with customers of delinquent accounts, provide customer service, develop payment arrangements, and assist in resolving customer complaints and problem accounts.
Essential Responsibilities

·  Analyze aging reports and initiate calls to customers with past due balances to arrange for payment
·  Initiate collection calls to major account customers, research and resolve past due/billing issues on accounts that have resulted in delinquent payment
·  Resolve customer complaints and research account discrepancies; analyze receivables data for customers
·  Forecast cash collections, evaluating and escalating issues to appropriate contacts
·  Maintain call logs and expected payment dates
·  Assist in resolving disputes
Qualifications/Requirements

·  2 + years of Collections, Cash and/or Customer Service experience
·  Proficient in Microsoft Suite to include Word, Excel, PowerPoint, and Outlook
·  Proficient in Spanish
·  Upper-Intermediate English Skills
Desired Characteristics

·  2+ years of Collections experience
·  ERP (SAP or Oracle) proficiency
·  Receivables and credit management experience
·  Problem-solving abilityAbility to work independently
·  Ability to work under pressure in a fast-paced environment
·  Demonstrated effective organization skills and attention to detail
·  Strong analytical skills Organization and time management skills
·  Strong interpersonal and team building skills
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

Mexico
Primary State/Province

Nuevo Leon
Primary City

Monterrey