Collections Leader CALA

Job description

3176652
Additional Cities

Bogota
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Finance
Function

Finance
Country/Territory

Colombia
Postal Code

111021
Role Summary/Purpose

Responsible for leading and training the collection team to execute the GE standard collection process, negotiate with costumers, prepare and delivery collection performance reports Lead weekly collections calls, ensuring proper followup on the actions to collect and resolve disputes. Be the liaison among the multiple GE groups in order to expedite collections and dispute resolution.
Essential Responsibilities

·  Control the shipment approval process and billing process by ensuring they are both in line with the credit terms and condition; in line with contract provisions; and that any required document is in place before shipment and billing
·  Proactively raise a concern if any sale shows a collectability risk
·  Responsible by setting AR targets for SII and OP purposes in line with FP&A forecasts. This will include, but will not be limited to: DSO, AR Balances, AR Turns, Past Dues %, Collection Rates, etc.
·  Finance Team representative on GEHC Credit Commitee
·  Lead call with distributors in order to understand payment flows, limit adequacy, order management and feed credit team with distributor overall situation
·  Manage deal funding execution, either with HFS or 3rd party banks, by ensuring on time liquidation and proper cah application
·  Leading a team of collection professionals across all contracted terms and GEHC requirements
·  Prepare and analyze AR performance as a whole - Monthly metrics
·  Monitor real payment terms vs. Policy payment terms and prepare exception report and impacts
·  Manage resource allocation to ensure deliverables are achieved on time and within budget
·  Maintaining visibility of future projects and work requests and resource planning
·  Maintaining quality of AR by the development of collection's strategies in order to mantain a healthy AR portfolio and reach target metrics
·  Lead the dispute resolution process by ensuring rigor on the application of standard dispute resolution process, by ensurting proper AR coding and that the resolution owners (invoice teams, OTR, ITO, Commercial, Funding) are timely notified; by tracking dispute root causes and implement required changes to mitigate it; by feed a dispute dashboard an a regular basis
·  Ensure all the processes align with credit and collection policies and procedures
·  Identify and implement repeatable processes within the team to gain efficiencies and avoid re-work for each activity or product
·  Participate in project, risk and finance sessions, include Ops reviews, Balance Sheet Reviews, and Cash Reviews
·  Reduce manual effort, share best practice with extended teams
·  Continuous search for collection opportunities to increase recovery
·  Operational Work Flows approving process
Qualifications/Requirements

·  Bachelor's Degree/College diploma from an accredited institution
·  Minimum 3 years’ experience in collections, financial services, and/or customer service, preferable in a multinational company
·  Excellent communication skills in both Portuguese and English
·  Excellent interpersonal skills as well team building (managing, motivation and lead a professional team)
·  Business negotiation and influencing expertise
·  Advanced knowledge of MS Excel
·  Proactive, self-starter with strong organizational and analytical skills
·  Ability to successfully manage multiple tasks and priorities, as well as cultivate long-term relationships at all levels of customer organization
·  Proven track record of reducing past due receivables and improving other receivables metrics along with knowledge of accounts receivables techniques and export procedures
Desired Characteristics

·  Experience in Six Sigma and lean methodology
·  Balance sheet knowledge
·  Industry Credit Risk experience
·  Extensive knowledge of the operations functions and ERP systems
·  Strong organisation, problem solving skills and ablility to interpretate data
·  Ability to work under pressure in a fast paced environment; as well ability to meet/exceed targeted goals and service standards
·  Demonstrated effective organization skills and attention to detail
·  Experience driving business solutions through influence and collaboration in a global, matrix organization
·  Ability to work independently
·  Ability to analyze data and make recommendations
·  Advanced experience of collections processes
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

Colombia
Primary State/Province

Distrito Capital de Bogota
Primary City

Bogota