Clinical Services Program Coordinator

Job description

3297599
Career Level

Experienced
Relocation Assistance

Yes
Business

GE Healthcare
Business Segment

Healthcare Global Services
Function

Services
Country/Territory

United States
Additional States/Provinces

Massachusetts
Role Summary/Purpose

Are you ready for a unique opportunity to join GE Healthcare? The Clinical Service Program Coordinator will supervise a team of Clinical Services technicians connected to a large health system in the New York metro area, as well as oversee the program delivery locally. This role is accountable for ensuring customer satisfaction and service excellence per the agreement in place with the Customer. This role provides opportunity for advancement and is based in Boston, MA.
Essential Responsibilities

• Knowledge of Customer contract to ensure obligations are met and ability to work well with the Customer to achieve solutions.
• Work as a partner with the Operations Support Specialist in coordination with the Clinical Services onsite staff.
• Prioritize service, assign personnel and follow up on commitments.
• Assist Service Delivery Leader, Director of Service with employee appraisals, status changes, promotions and disciplinary actions.
• Carry pager for service call escalations.
• Responsible for expanded customer relationships at assigned account(s).
• Assure service quality via frequent customer contact and formal quality reviews.
• May represent hospital in regulatory agency inspections and sit on hospital safety and equipment selection committee.
• Track, analyze and drive financial performance with Director of Service.
• Recommend equipment, parts and supplies. Implement procedures to provide quality, cost effective service.
• Responsible for prompt and accurate filing of expense, time and service reports, accounts payable and billing.
• Infrequently resolve issues with biomedical equipment; perform planned maintenance (PM), safety or environmental inspections – adhering to GE policies, hospital procedures with required documentation.
• May maintain approved parts inventory, manage vendor service delivery processes in compliance with GE policies; guarantee team takes proper care of spares, tools and test equipment and ensures calibration.
• Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction.
• Provide instruction to hospital /Biomedical personnel on equipment operation, diagnostics, and safe, effective use and repair.
• Meet Health and Human Services, as well as Environment Health and Safety requirements.
Qualifications/Requirements

1. Associate's degree in Biomedical Engineering, or equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment
2. Qualified experience in a hospital environment with knowledge of Customer account coordination/partnership and financials.
3. Demonstrated experience with supervising or directly managing a team.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Desired Characteristics

1. Associates in Business Administration, Bachelor’s Degree preferred.
2. Previous experience as a Biomedical Clinical Program Coordinator, or focused Biomedical experience /training.
3. Excellent analytical and communication skills with the ability to convey technical and business issues to the Customer in solutions focused manner.
4. Certified Biomedical Electronics Technician (CBET) desired.
5. Experience interfacing with both internal team members and external customers as part of a solution based service process.
6. Change agent and process oriented.
7. Located near Customer site(s) in the area.
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

GE Healthcare provides transformational medical
technologies and services to meet the demand for increased access, enhanced quality and more affordable
healthcare around the world. GE works on things that matter - great people and technologies taking on tough
challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery,
biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps
medical professionals deliver great healthcare to their patients.
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GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Primary Country

United States
Primary State/Province

Massachusetts