Application Operations Engineer- WG Support

Job description

3386861
Additional Cities

Bengaluru
Career Level

Experienced
Relocation Assistance

No
Business

GE Corporate
Business Segment

Corporate CoreTech & Cyber
Function

Digital Technology
Country/Territory

India
Postal Code

560048
Role Summary/Purpose

We are seeking for a motivated individual with good knowledge of Broadcast technologies,
including Skype Meeting Broadcast and Teams Live Events and Skype, Teams as well as other
video conferencing solutions such as Cisco Telepresence and Microsoft Teams Rooms to support
events held by GE business senior executive leaders
Essential Responsibilities

You as a “Application Operations Engineer- WG Support” will be focused on the essential support
operations of Skype/SRS/TP/Broadcast meetings and to ensure minimum disruption by providing
world class White Glove Support service around the globe.

•Identify Telepresence / Skype Room System / Skype Meeting/ Broadcast related issues
•Execute Troubleshoot steps and drive problem resolution while meeting SLAs
•Post-meeting intervention and run RCA / issue postmortem analysis
•Coach VIP support teams how to host numerous high importance meetings
•Identify reoccurring incidents and lead the problem management
•Identify business training needs, prepare necessary training materials and deliver the
appropriate training.
•Collaborate with L2, L3 and UC product leaders.
•Drive engagement across different teams and contributing groups, examples include network
team, voice team, operations
•Preparation and communication of accurate status reporting.
•Take ownership during incident situations and engage with all contributing teams to ensure
shortest resolution time.
•Establish incident tracking and reporting process, ensuring that incidents are addressed in a
timely manner.
•Overall ownership for incident management and closure.
•Must be willing to start at 7:00am local time
Qualifications/Requirements

•Bachelor's Degree in Information Systems, Information Technology, Computer Sciences, MIS,
Engineering or similar discipline.
•1 years or more equivalent work-related experience.
•Working knowledge of Telepresence, Microsoft Skype for Business, SIP environment
Desired Characteristics

•Excellent interpersonal and communication skills (both written and verbal)
•Self-confident, articulate and professional speaking abilities and experience in communication
with senior executive leaders.
•Ability to build relationships and credibility
•Ability to influence and make recommendations to all levels
•Ability to work well in a dynamic fast paced team environment
•Ability to work on multiple projects at the same time
•Ability to work under pressure also in case of escalations and remain focused on what needs to
be accomplished
•Define execution plan and approach based on project scope, expected timeline and available
budget/resources
•Work with globally located technical team often comprising of members of separate organizations
to coordinate day-to-day execution as per outlined plan
•Ensure quality of deliverables is verified and matching stakeholder expectations
•Strong knowledge of technical programs cycles and processes
•Strong team player – collaborates well with others to solve problems and actively incorporates
input from various sources; has experience working with others on a global basis; applies
knowledge to coach and mentor others
•Demonstrated customer focus – evaluates decisions through the eyes of the customer; builds
strong customer relationships; creates processes with customer viewpoint; partners with
customers to help shape their future initiatives
•Strong analytical and strong problem-solving skills - communicates in a clear and succinct
manner and effectively evaluates information/data to make decisions; anticipates obstacles and
develops plans to resolve; creates actionable strategies and operational plans
•Change oriented – actively generates process improvements; champions and drives change
initiatives; confronts difficult circumstances in creative ways, balances multiple and competing
priorities and executes accordingly
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

India
Primary State/Province

Karnataka
Primary City

Bengaluru