Aero Product Service Engineer- Controls

Job description

Job Number

2867455

Business

GE Power

Business Segment

Power Power Services

About Us

Power Services China Product service, is part of the Global Product Service engineering chain. The team provide technical support to all power services covered products, such as heavy duty GT, steam turbine, generator, Aero-derivative LM engine and associated BOP system and equipment, on issue/resolution, event investigation, region lead of technical communication.

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Posted Position Title

Aero Product Service Engineer- Controls

Career Level

Experienced

Function

Engineering/Technology

Function Segment

Services/Installed Base Engineering

Location(s) Where Opening Is Available

China

U.S. State, China or Canada Provinces

Shanghai

City

Shanghai

Postal Code

201203

Relocation Assistance

No

Role Summary/Purpose

Support growth, development and implementation of all LM product lines in region.

Essential Responsibilities

• Provide controls technical support/resolution for LMS100, LM6000, LM5000, and LM2500 fleet issues with global Aero engineering community.
• Lead and program manage Aero Event analysis activities for product technical issues.
• Interface with Aero Engineering HQ, providing technical leadership to personnel supporting project assigned to resolve customer technical issue.
• Prepare technical presentations for GE Leaders and Customers ensuring the timely communication of significant issues or developments.
• Travel to customer locations to 1) support customer technical review meetings and present recommendations to champion GE's commitment technical solution 2) support unplanned/forced outages to meet availability goals 3) provide commercial teams with technical support for sales and services proposal activities.
• Energize and support customer problem resolution through preparation and delivery of
PCB technical documents.
• Mentor and train all China Product Service Engineering team members on Aero Control systems.
• Oversee technical Installation & Commissioning activities.
• Ensuring timely and accurate customer(Int & Ext) support via use of Servicenow, Email etc other communication channels.
• Develop Mapping and troubleshooting documents/protocols for field support personnel.

Desired profile

Qualifications/Requirements

• BS degree or above in a technical discipline (Controls or EE).
• Actual experiences and knowledge of MK-V, MK-VIe and or Woodward MicroNet for LM package control
• Experience and knowledge on DLE control technology
• Minimum of 3 years of gas turbine or aviation technology experience.
• Demonstrated ability to represent GE in customer communications.
• Demonstrated ability to work with a cross-functional team.
• Functional knowledge of Gas turbine operation
• Willing to work off hours and weekends to support emergency issue resolution

Desired Characteristics

• Demonstrated Team Player
• Proven interpersonal skills
• Self-Starter
• Strong Communication Skills
• Strong Computer Skills
• Commercial sensitivity with a focus on customer needs
• Green Belt or Black Belt certified (GE Employees Only)