Trainee : Self Service Solution

Description de l'offre

Open IS is a new small team (4 people) in the Information Solution & Services (ISS) Division. With a motto “Do It Yourself But Not Alone”, it provides some self-service toolboxes for internal customers allowing them to implement their needs without huge projects.

After several months, this concept is now known and shared internally in ISS and should be disseminated to the business. Nevertheless, we already have several projects and success. We thus now need to reinforce our communication, our expertise and the community management.

We're looking for a dynamic trainee to take in charge of this tasks for one of our toolboxes and to assist us on our growth.

You will

· Participate to the deployment of a dedicated toolbox (Jira Service Desk especially) through:

o Participate to the migration of this toolbox in a new infrastructure

o Create, define the Process, initiate and manage the functional administration environment/teams/rules…

o Administrate this toolbox

· Develop skills on this toolbox to help users in their conception.

· Create and animate the community around this toolbox

· Analyze the users' needs in order to propose / design / develop some improvement(s) or dedicated features /scripts if necessary

· Participate to Workshops and team meetings to improve our concepts/missions

Profil recherché

Qualifications :

Apprentice - Student engineering (2/3rd year) in Computer Science you have a strong knowledge on JAVA (on SQL/MySQL, HTML, CSS, JAVASCRIPT will be interesting to collaborate to our communication tools). You will also use a custom query language

With (a relative) autonomy, you will lead your missions in direct relation with the users (worldwide). You thus have a good communication skills and a good English (written & oral) is required.