Inside Sales Support- Maintenance

Job description

The Inside Sales Support-Maintenance role is responsible for providing support to the Maintenance Renewals Sales team. The individual ensures that the internal/external customer receives a timely and accurate maintenance renewal quotation. The individual has complete familiarity with the various support plans available for the company's product lines and is able to articulate the features, benefits and pricing of those plans to partners and end users. The individual is capable of probing for customer requirements in order to match a support plan to the customer's needs. They act as an advisor to Sales on the proposal of support services and maintains current knowledge of Gemalto product lines and product configurations. Requirement for the Maintenance Inside Sales Support personnel to physically be located in the Arlington Heights, IL -office.

A week in the life of an Inside Sales Support- (Maintenance):
• You will be supporting Maintenance Inside Sales Rep (MISR) by validating support entitlements and creating maintenance quotes for partners and end users
· • You will review necessary data to validate expiring maintenance contracts
• You will Assemble and review applicable SFDC/Oracle/Siebel data relating to expiring maintenance contracts
• You will create renewal quotes for expiring maintenance contracts and obtain discount approvals as needed
• You will review and audit renewal quotes for accuracy
· • You will follow up with partners and end users (phone and email) to assist in advancing sales cycles
• You will identifying applicable buying influences for renewal quotes/SFDC opportunities
• You will document sales activities, making necessary updates, and attaching required documentation
• You will articulate challenges with any aspect of the renewal quoting process to applicable internal customers (ex. Renewals management, Configuration Management, Product Management, SFDC Data Support etc)
• You will provide MISR with source quoting documentation, as needed

Desired profile

Qualifications :

Knowledge, Skills and Experience:
·  You need to have sales experience representing a high technology product or service with demonstrated ability to meet or exceed a sales quota.
·  You must be fluent in English.
·  You should be able to managing a sale from lead to invoicing through the use of CRM (Salesforce.com) and/or ERP (Oracle) systems. Excellent oral and written communication, organization skills and complete multiple task to meet deadlines.
·  You must have a Bachelor degree.
·  We are looking for someone with 1-2 years of sales experience. If you have technology sales experience it be preferred.

Employees are required to perform the duties of this position, or any Gemalto position, in compliance with all company policies, procedures, practices, and processes, whether written or verbal, which Gemalto, in its sole discretion, may change periodically, including, but not limited to, those implemented to ensure product, physical plant, information systems and technology security, along withal federal, state and local regulations and public policies. Protect Gemalto assets from unauthorized access, disclosure, modification, destruction or interference. React and help resolve security events or security risks reported by employees. Ensure responsibility is assigned to the individual for actions taken.
Gemalto is an Equal Opportunity and Affirmative Action employer. It is our policy to provide equal employment opportunity for all employees and applicants without regard to race, color, age, religion, sex national origin, marital status, physical or mental disability, sexual orientation, veteran's status, or other protected group status. We support and apply this policy through a program of affirmative action. This includes special efforts to employ and advance within our organization, qualified members of protected groups. Applicants may request reasonable accommodation to participate in the hiring process. Answers to application questions will be used for applicable, job-related purposes only.