CUSTOMER SERVICE REPRESENTATIVE

Job description

A week in the life of a Customer Service Specialist. You will:

· Manage customer orders from data reception to delivery and invoicing.
· Obtain all data and information necessary for Industrialization Team to set up new customer programs.
· Coordinate procurement of card stock and collateral materials needed for card programs.
· Overview supplies inventory to ensure ample supplies at all times.
· Creation of card and collateral materials in PDM and PDH.
· Assist with Change Request & ad hoc pull request management.
· Be responsible for the overall internal coordination and follow-up of customer requests and act as a point of contact for escalations.
· Coordinate efforts in Production and IT to troubleshoot and insure timely resolution of issues that may impact the Customers.
· Function as Project Coordinator for projects where Project Manager is not assigned.
· Be responsible for the internal coordination and follow-up of customer requests and claims.
· Attend customer meetings and assist customers at Gemalto facilities.
· Be responsible for record management.
· This position is for a Monday to Friday, 8:00 am to 5:00 pm shift

Desired profile

Qualifications :

Knowledge, Skills and Experience:
·  To succeed at this job, you must have: experience with ERP, Intermediate knowledge of Microsoft Office, project coordination and basic knowledge in, planning, sales and logistics.
·  It would be preferred if you have experience with CRM, ERP and banking services.
·  You must be fluent in English.
·  We would like someone to join our team who is customer-oriented, proactive, organized, autonomous, a team-player with excellent verbal and written communication skills and able to work well under pressure.
·  You must have a Degree in Business or a related field.
·  We are looking for someone with 1 - 3 years of experience in customer service, project coordination, or a related role.