Hardware support manager (cloud technology) - h/f

Job description

Your team
The Hardware Support team is part of the Hardware organization who is responsible for the company hardware activities; from qualification to prototype and rack level design, from tool development to hardware support.
The Hardware Support team is responsible for supporting all hardware server assets in production during their respective life cycle. The team interacts with all internal teams and does not interact directly with the end customer (not a customer facing team). This includes a lot of respective activities and implies to work and interact with a lot of people internally.
 
The installed base is composed of 10s thousands of servers and is growing fast and the team is aiming at growing accordingly.
 
 
Your mission
The mission of the Hardware Support Manager and his team is to to secure a high level of availability and quality for the servers in production
And of course : as Hardware Support Manager, your mission will be to manage, coordinate and enhance the team's work and workflows. In a technical environment, you will have to make sure that the team is proficient, focusing on the priorities as defined with the Hardware VP and according to the organization and company strategy. 
 
Main tasks and activity
* Manage the team, 
* Organize, prioritize and maintain the team tasks based on priorities,
* Document the operational processes for the team,
* Technical follow up with the manufacturers/suppliers (RMA, FW updates, …),
* Define the team deliverables and the KPIs and perform their continuous tracking and reporting,
* Consider the human and individual wellness of each team member,
* Communicate the organization and company strategy and priorities to the team,
* Communicate with the product teams,
* Track the team performance and implement corrective action plans if needed plus communicate on results
* Always look out for improving the quality and related processes, in coordination with the Hardware VP.

Desired profile

Who you are and what you know
* You are passionate about cloud computing, hosting, hardware or datacenters,
* Experienced, and willing to mentor technical profiles,
* Team manager or leader background, in a Service/Support environment,
* Communication/Synthesis/Reporting/Documentation: you are experienced with high level reporting, you do know which piece of information is important,
* Capacity to anticipate and to think beyond,
* Good knowledge of the computer hardware (servers & servers parts, network equipment),
* Good understanding of server administration (including firmware, UEFI, BMC, PXE, …),
* Self-motivated with strong organizational skills,
* Team spirit and leadership,
* Curious, meticulous and methodical
* Good spoken and written English,
 
What could be useful
* Experience operating large-scale systems, distributed, business-critical systems,
* JIRA, Redash, SQL experience,
* Datacenter environment knowledge (power & cooling),
* Cloud and/or Cloud infrastructures knowledge is not mandatory, still, it is a plus
 
 
Technologies we work with
* Open source
* large scale environment (10s of thousands of servers)
* various HW (servers, storage, network equipment) vendors
* various Linux OS (we tend to prefer Ubuntu and Debian)
* Redash, Mysql
* Python, Go
* APIs

You recognize yourself by reading these lines and you want to join a young, innovative, growing company where it is good to work?

Then don't wait any longer and join us :)

Then don't wait any longer and join us :)

About Free

Scaleway, a leading European infrastructure cloud provider covers a full spectrum of services for professionals: public cloud services with Scaleway Elements, private infrastructures and colocation with Scaleway Datacenter and bare Metal infrastructures with Scaleway Dedibox.

Making sense of your work and fulfilling yourself are your priorities?

It's a good thing, because Scaleway places people at the heart of its purpose as a enabler of the internet. Scaleway has set up an organization that encourages responsibility, autonomy, commitment and thought leadership from its employees. Our premises are open spaces, conducive to exchange and interaction between individuals.

Join a community of more than 250 passionate people and become part of a growing company rooted in the world of tomorrow that has transformation and disruption in its DNA.