Workplace Services Co-ordinator, Technical - Sydney

Job description

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organisation running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

The opportunity
The Workplace Services Coordinator - Technical is a key member of the Workplace Services team. The objective of the team is to support EY’s vision of ‘building a better working world’ for our people, our clients, and our communities.
This role is responsible for maintaining the smooth technical operation and work environment of the EY tenancy on a day to day and long term basis.

Your key responsibilities
·  Manage the planned preventative maintenance schedule of all EY owned building services including, but not limited to, BMS & HVAC, electrical, fire, security, plant and machinery, as agreed by the Regional Workplace Manager.
·  Provide support to local teams as and where required as and SME or liaise with technical vendors in the support and issues resolution.
·  Monitor, manage and respond to hard services issues arising from business as usual. Use your knowledge to make qualified decisions regarding action to be taken to deliver cost effective solutions in a timely manner.
·  Manage and monitor all contractors engaged to perform works on site relating to the hard services portfolio.
·  Manage, monitor and maintain the national contractor registration system including ensuring all compliance requirements are met. This includes coordination with other EY offices as required.
·  Respond to out of hours emergency calls, including attending site when relevant and required.
·  Maintain the building to a safe standard by ensuring all health and safety procedures are followed, standards are met, legislation complied with, hazards identified and remedied in a timely manner.
·  Understand the information security requirements for information accessed or processed in carrying out the duties of the role, treating the information with appropriate care as set out in the Information Classification and Handling Policy. 
·  Ensure the EY Centre meets EY standard “look and feel” and are maintained to a high level
·  Consult with the Regional Workplace Manager for guidance on any complex issues and refer matters as appropriate.
·  Meet agreed formal performance standards to monitor and agreed service levels and to support the implementation of improvements.
·  Provide assistance to the WPS team when required.

 
Skills and attributes for success
·  Knowledge of building maintenance as well as experience in dealing with maintenance issues, displaying a ‘hands on approach’.
·  Demonstrate sufficient knowledge and understanding to source quotes, trades suppliers and trades people and to be able to supervise and evaluate their services.
·  Knowledge or exposure to Building Maintenance and contractor management systems.
·  A customer service focus and the ability to liaise with key stakeholders from all backgrounds and levels.
·  Excellent oral and written communications skills including the ability to communicate with employees and suppliers at all levels.
·  Efficient and organised, with the ability to make decisions and use initiative where required.
·  The ability to follow processes and procedures, including the ability to seek advice where appropriate.
·  A team player including flexibility and willingness to assist with peak workloads in the Workplace Services team on an ‘as-needs’ basis.
·  Sound working knowledge of Windows based software packages.

 
 
To qualify for the role you must have
·  Qualifications
·  Tertiary qualification in trade such as electrical, plumbing, engineering or carpentry.

 
·  Experience
·  Specialist knowledge and/or experience of a manual trade e.g. carpentry /HVAC/ electrical skills.
·  Previous exposure to performance management of suppliers via Service Level Agreements (SLAs) and/ or Key Performance Indicators (KPIs).

 
What we look for
We’re interested in leaders with a genuine creative vision and the confidence to make it happen. You can expect plenty of autonomy in this role, so you’ll also need the ability to take initiative and seek out opportunities to improve our current relationships and processes.

 
What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded based on your performance and the value you bring. Our Total Rewards package includes support for flexible working, career development, and an extensive range of wellbeing and benefit offerings. We are happy to consider formal and informal flexible working arrangement.  To find out how some of our people are using these arrangements to help them achieve a lifestyle balance, please click here .
 
Who we are
EY is an inclusive and equal opportunity employer offering a vast range of internal networks including Unity, our LGBTI network and our Aboriginal and Torres Strait Islander network.  These provide our people with the opportunity to connect across offices and allow us all to embrace and value the diverse society we live within.  We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment. If you have any support or access requirements, we encourage you to advise us at the time of application.

About EY
As a global leader in assurance , tax , transaction and advisory services , we’re using the finance products, knowledge and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.   Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
 
Make your mark .
 
Apply now.
 
The preferred applicant will be subject to employment screening by EY or by their external third party provider.

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