Workload Automation (HAT ID: 3039)

Job description

Workload Automation is a single point of control for planning, executing & monitoring disparate applications in a distributed and complex IT environment. With EY’s complex infrastructure, workload automation has been, and will continue to be, a critical service for scheduling a wide range of processes on a variety of systems across 3 global datacenters and beyond.

Workload Automation Team is a 24x7 support system. Members are responsible for monitoring, troubleshooting / escalating workload issues, creation / modifications and deployment of automated workloads in development, acceptance, and production environments. There are Eight Control M servers controlling over five thousand agents around the world, managing approximately 35K jobs daily.

 
What are you going to do?
 
·  Ownership of the workload automation environments to included, but not be limited to: Proactive monitoring of automated processing and taking action on processing failures, various alerts and general work flows within the workload environment.
·  Creating tickets, escalation and documentation of workload processing issues as directed by PSP, or specific instructions embedded in job definitions, mitigating any impact Service Level Agreements and Stakeholders.
·  Managing the batches during planned activity windows involving application enhancements/deployments, disaster recover exercises, password updates, OS and DB patching and monthly reboots.
·  Creating and decommissioning of schedules, following documentation and department protocols.
·  Code / application migration and data fix script execution on Unix/Linux and Windows platforms.
·  Creating and maintaining documentation for supported environments.
·  The role requires the individual to operate as a Subject Matter Expert (SME) within their scope of the workload automation solution providing level 3 production support. This requires the individual to work closely with the sub-team lead for workload automation.
·  Use of their Subject Matter Expert (SME) knowledge in both Control M desktop and Enterprise Manager to provide fault tolerant schedules and alerting.
·  Provide input to our clients in regard to changes to the workload processing when better practices are identified.
·  Seeking various automation opportunities where ever possible, utilizing various EY supported tools .
·  Reviewing Service and Incident tickets and working with support in managing batches in production and non-production environments.
·  Work with application support teams to further escalate issues to management when system availability and Service Level Agreements are in jeopardy.

What do we need from you?

·  Bachelor’s degree in computer science or a related discipline, or equivalent work experience.
·  Minimum of 3 years’ experience in workload automation environment (operations and design)
·  Proficient with Control-M Desktop and Enterprise Manager workload automation software- Version 9.0
·  Intermediate knowledge on BIM, AFT, SAP, Self Service within Control-M and SFTP
·  Basic knowledge to navigate through various OS systems and execute scripts (Windows, Unix,  Linux, Oracle/ SQLPlus), and basic programming a plus.
·  Ability to diagnose, troubleshoot and resolve incidents and manage the ticketing queue (i.e. Service Now or any other ticketing platform)
·  Proficient with MS Excel, Access, Word, Outlook, Visio, Sharepoint and Service Now
·  Additional Skills Requirements:
·  Strong communication and interpersonal skills
·  Strong critical thinking skills
·  Strong understanding of IT
·  Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change
·  Customer orientation and responsiveness
·  Ability to deal efficiently with escalations and difficult situations/people under pressure
·  Outstanding self-management, influence management , information presentation
·  English language skills - excellent written and verbal communication
·  Experience working in a global IT environment
·  Basic project management and reporting skills
·  Flexibility in work schedule to accommodate business needs.
·  ITIL training a plus

Shift: from Tuesday to Saturday from 4PM to 1AM
Location: Microcentro

 
EY, an equal employment opportunity employer, values the diversity of our workforce and the knowledge of our people.