At EY, our purpose is Building a better working world . The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over. We develop outstanding leaders who team to deliver on our promises to all our stakeholders. In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.In a world that’s changing faster than ever, our purpose acts as our ‘North Star’ guiding our more than 260,000 people – providing the context and meaning for the work we do every day. We help digital pioneers fight data piracy; guide governments through cash-flow crises; unlock new medical treatments with data analytics; and pursue high quality audits to build trust in financial markets and business. In other words, partnering with entrepreneurs, companies, and entire countries to solve their most pressing challenges.
Through our four integrated service lines — Assurance, Advisory, Tax and Transaction Advisory Services — and our deep sector knowledge, we help our clients to capitalize on new opportunities and assess and manage risk to deliver responsible growth. Our high-performing, multidisciplinary teams help them fulfill regulatory requirements, keep investors informed and meet stakeholder needs.
About Global Delivery Services:
Global Delivery Services is one of EY's greatest global assets. Now with over 29,500 smart, dedicated and incredibly responsive professionals, we support all service lines, Knowledge, Markets and enablement functions across the world. Today, we span nine centers in five countries: Argentina, China, India, Philippines and Poland. GDS Client Service supports client serving engagement teams globally, enabling account teams to provide seamless, high-quality, value-added support, and helping deliver exceptional client service. Our Enablement Services provides cost-effective, high-skilled, and innovative services to support EY's global and local enablement teams.
Our aim is to improve margin on engagements, reduce the cost of sales and improve efficiency of client service delivery. The ultimate goal is to continue to strategically partner with EY, so that together, we can achieve our Vision 2020 ambitions.
Leading GDS’ charge in helping EY extend its leading client services networks and drive improved firm margins is the Growth Acceleration Group (GAG) . By transforming the way GDS engages with its regional users, the GAG has become a model for generating the connective tissue that allows the firm – and its clients -- to realize the benefits of its service delivery investments. Leveraging a holistic and integrated One GDS strategy, and by putting regional at the center of business and understanding their needs, the GAG has helped scale up GDS services as fast as technology and the resulting client demand has grown. The GAG has been a critical success factor in achieving our leadership’s vision of transforming GDS into a trusted business advisor by delivering exceptional client service
The individual will be responsible for providing strategic and account management support to geographical leaders and would act asa primaryinterface between offshore and onshore leadership. It’s a senior leadership support role and involves wearing multiple hats, supporting the leader(s) in driving and managing account or user centricity agenda.
· The role involves working with GDS, GAG and Regional leadership in developing the GDS strategy for all market segments, across service lines and enablement functions
The individual will be responsible for building a comprehensive understanding of the specific geography, GDS usage, value proposition, relationship matrix, operating model, business priorities, opportunities, growthdrivers,and inhibitors
Foster, develop and build high-impact relationships with decisionmakers/influencersin the customer organization and stakeholders within GDSbystrongunderstanding of their evolving needs, expectations,perceptionsand key business imperatives
Build and implement Go-To-Market strategy that includes both strategic and tactical initiatives to grow GDS adoption in the region. Ensure robust pipeline management across regions, drive project management discipline, and work in collaboration with servicelines/functionsto effectively implement business development activities and project manage opportunities to grow GDS penetration in the regions
Collaborate withreporting/businessanalytics function to deliver insightful reporting, improve data integrity and management, and utilize analytics to help the leadership team evaluate and drive business performance
Participate or drive monthly/ quarterly business reviews with the Account leaders and SL / CBS regional teams
Sets the bar by leading diplomatically with confidence and handling stressful situations with self-awareness and a calm, balanced demeanour, drives and support change management in a positive and effective way
Play a lead role in managing virtual / in-person client events by developing plans in conjunction with internal and external leadership, and drive the discussions to meet the agreed objectives
Build a relationship of trust and openness with key stakeholders; increasingly becoming the Go To person for non-Service Delivery issues, and/or aware of any issues that affect the overall GDS
Analytical/Decision making responsibilities:
· The role would involve liaising closely with GDS service lines and enablement functions to ensure identified opportunities are being pursued aggressively and deliverables are up to stakeholders’ expectations
· The individual shouldhavea flair for troubleshooting operational issues and finding creative solutions to drive the team’s agenda forward
The role requires excellent analytical skills to analyze the businessissues/challengeswith a view tosupportingthe right decision making process
Ability to use a strategic, solution-oriented approach tocreatinginterest in our unique value proposition with senior level executives
Knowledge and Skills Requirements:
· Should be able toconceptualize/visualizebusiness solution and deliver customized presentation, business collaterals articulating progressive value proposition to the executive level audiences and follow up with the leaders to create a competitive advantage
Strategic thinker; ability to look at the bigger picture and who can partner with key stakeholders to drive the direction of the business
Strong relationship management and team orientation skills; ability to lead, execute gravitas and influence others in a cross-functional environment.
Must possess excellent listening, oral, written, presentation, communication and negotiating skills
Strong project management skills facilitating culturally-diverse teams across service lines and functions
Ability to function in a rapidly changing, heavily matrixed and often virtual environment
Ability to prioritize, drive and adapt to change quickly in a fast-paced environment
Culturally sensitive, capable of handling interactions with a “global mindset”
· The role is an independent contributor role and individual is required tocoach/mentorteam members in across-functionalenvironment.
· Candidate with an experience in key account management, strategic planning & execution or business development – identifying and framing opportunities would be ideal for the role.
In-depth knowledge of offshoring / shared services global industry and operate model
Professional services firm work experience is desirable
MBA or another relevant advanced degreefrom a top educational institution
6 – 8 years
PMP or other PM certification preferred but not mandatory
Note: This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.